Alexus Reyes
San Antonio
Summary
Insightful Fraud Specialist known for productive and efficient task completion. Skilled in data analysis, fraud detection techniques, and risk assessment strategies. Excel in communication, problem-solving, and adaptability, ensuring thorough investigation outcomes and effective preventive measures.
Overview
11
11
years of professional experience
Work History
Fraud Specialist
JPMorgan Chase
San Antonio
07.2024 - Current
- Investigated suspicious transactions, identifying and mitigating potential fraudulent activities.
- Analyzed customer accounts, detecting signs of compromise and unusual behavior to prevent fraud.
- Collaborated with law enforcement, gathering evidence to support successful prosecution of fraud cases.
Opening Shift Manager
Mc Donald’s
San Antonio
06.2023 - 07.2024
- Managed opening procedures to ensure a smooth start to daily operations.
- Supervised team members during busy morning shifts for efficient service delivery.
- Coordinated inventory checks to maintain adequate stock levels for breakfast items.
- Trained new employees on restaurant protocols and customer service standards.
- Ensured compliance with health and safety regulations in food preparation areas.
- Monitored equipment functionality to prevent operational disruptions during shifts.
- Handled customer service issues and rectified employee problems.
Office Manager
Caliber Collision
San Antonio
05.2020 - 05.2023
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated staff schedules and maintained attendance records, ensuring optimal staffing levels.
- Implemented office policies and procedures, improving overall operational effectiveness.
- Facilitated interdepartmental communication, enhancing collaboration on projects.
- Maintained accurate records of financial transactions and expenditures for budgeting purposes.
- Oversaw inventory management, ensuring supplies were stocked and organized.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Manager
Chick-fil-A
San Antonio
02.2015 - 02.2020
- Oversaw daily operations, enhancing food service efficiency and boosting customer satisfaction.
- Managed team scheduling and training for optimal staff performance and coverage.
- Coached, mentored, and trained team members, fostering skill development and enhancing job performance.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented inventory control processes to maintain stock levels and reduce waste.
- Monitored health and safety compliance to meet company standards and regulations.
- Analyzed customer feedback, leading to improved service quality and streamlined operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Karen Wagner
San Antonio, TexasSkills
- Fraud detection
- Fraud prevention
- Investigation techniques
- Cybersecurity awareness
- Risk assessment
- Data analysis
- Anti-fraud systems
- Transaction review
- Fraud patterns
- Account information review
- Compliance management
- Documentation expertise
- Billing
- Banking operations
- Loss prevention
- Inventory control
- Team leadership
- Team management
- Employee training
- Staff training
- Employee supervision
- Staff supervision
- Task delegation
- Time management
- Decision making
- Problem solving
- Effective communication
- Cross-functional communication
- Conflict resolution
- Attention to detail
- Critical thinking
- Performance improvement
- Workflow optimization
- Safety compliance
- Health compliance
- Office management
- Customer service focus
- Customer service
- POS operations
- Payment processing
- Meeting planning
- Facility opening
- Store organization
- Expense reporting
- Proficient in [software]
- Investigative techniques
- Performance improvement
- Policy development
Timeline
Fraud Specialist
JPMorgan Chase
07.2024 - Current
Opening Shift Manager
Mc Donald’s
06.2023 - 07.2024
Office Manager
Caliber Collision
05.2020 - 05.2023
Manager
Chick-fil-A
02.2015 - 02.2020
Karen Wagner