Nakia Compton

• Conducted thorough investigations of debit and deposit accounts to identify fraud, safeguarding customer assets.
• Performed detailed account maintenance and documentation, ensuring accuracy and compliance based on comprehensive research findings.
• Collaborated with leadership on metrics training and process improvement initiatives, enhancing team effectiveness.

• Executed comprehensive title research for residential and commercial properties, analyzing deeds, plats, tax maps, and easements.
• Managed intake of new research requests and quoted orders, ensuring accuracy and timeliness.
• Trained new employees in research methodologies, strengthening team capabilities.
• Collaborated with leadership to define team goals and objectives, driving performance improvements.

· Reviewed, analyzed, and audited complex commercial loan closing documents to ensure strict adherence to SBA compliance codes and federal regulations.

· Evaluated collateral documents for accuracy and proper organization, ensuring all conditions for fund disbursement were met.

Facilitated communication between borrowers and the institution, providing updates and clarifying loan requirements.

• Audited collateral files for residential, commercial, and manufactured homes, ensuring compliance with investor guidelines and minimizing potential risks.
• Conducted document reviews to confirm adherence to customer agreements and agency requirements, enhancing overall accuracy of processing.
• Resolved discrepancies by promptly responding to inquiries from borrowers, lenders, and attorneys, facilitating accurate file completion and improving client satisfaction.

• Executed audit functions for taxes, insurance, and escrow analysis, addressing identified exceptions to ensure compliance and accuracy.
• Managed timely payment of property taxes and HOA fees while maintaining precise servicing records, contributing to seamless account management.
• Coordinated with homeowner's associations and taxing authorities to gather documents and verify property balances, facilitating accurate tax assessments.