Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Martinez

San Antonio,TX

Summary

Dynamic Fraud Prevention Specialist with expertise in metric report development and conflict resolution. Proficient in analyzing customer data to identify fraud risks and ensure regulatory compliance. Strong skills in customer relationship management, financial analysis, and effective communication. Recognized for delivering strategic insights that enhance customer security and satisfaction.

Overview

13
13
years of professional experience

Work History

Fraud Prevention Specialist

Citibank
San Antonio, TX
01.2025 - Current
  • Conducted periodic reviews of existing accounts to ensure adherence to applicable laws, regulations, policies, and procedures.
  • Advised customers on effective measures to avoid fraud and supplied insight into recognizing suspicious emails or other signs of possible scams.
  • Investigated suspicious transactions, detected possible fraud patterns, and presented findings to the management team.

Online Banking Specialist

USAA Federal Savings Bank
San Antonio, TX
10.2023 - 12.2024
  • Maintained compliance with banking regulations and Bank Card Association guidelines, such as Reg E, Reg Z, UDAAP, and additional applicable financial regulations.
  • Identified opportunities to cross-sell additional banking products or services based on customer needs.
  • Analyzed customer data to identify risk factors associated with fraud and disputes.

Business Desk Representative

Central Market-HEB
Austin/San Antonio, TX
01.2012 - 12.2022
  • Facilitated accurate and efficient communication by routing incoming calls to appropriate internal personnel and departments.
  • Enhanced client satisfaction by swiftly addressing inquiries and resolving escalated issues through strategic communication with management personnel.
  • Pioneered upselling strategies to increase revenue by recommending accessories and complementary purchases.

Production Technician

Tesla
Austin, TX
06.2022 - 09.2022
  • Maintained consistent adherence to safety protocols, guaranteeing the proper, economical, and safe handling of equipment and materials.
  • Optimized troubleshooting methods and conducted thorough system and equipment evaluations.
  • Collaborated with IT teams to architect systems that effectively capture desired metrics information.

Education

Associate of Arts - Criminal Justice

San Antonio College
San Antonio, TX
12-2018

Skills

  • Metric report development
  • Conflict resolution abilities
  • Investment planning
  • Regulation D, E, and Z compliance
  • Quality Assurance/Quality Management
  • Interdepartmental projects
  • Fraud risk management
  • Microsoft Office proficiency

Timeline

Fraud Prevention Specialist

Citibank
01.2025 - Current

Online Banking Specialist

USAA Federal Savings Bank
10.2023 - 12.2024

Production Technician

Tesla
06.2022 - 09.2022

Business Desk Representative

Central Market-HEB
01.2012 - 12.2022

Associate of Arts - Criminal Justice

San Antonio College

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