Leilani Stevens
Jacksonville,FL
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Motivated Fraud Analyst touting 4 years of expertise investigating suspicious activity for verizon company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Fraud Prevention Specialist
Verizon Wireless
07.2022 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Technical Support Representative
Verizon Wireless
05.2020 - 07.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
Education
High School Diploma -
First Coast High School
Jacksonville, FL06.2018
Skills
- Trained in mircosoft and google software
- Fraud Detection
- Report Writing
- Procedure Review
- Financial Crimes
- Dispute Resolution
- Excellent Communication
- Telephone and Email Etiquette
- Verbal and Written Communication
- Investigation Documentation
- Evidence Organization
- Financial Data Analysis
Timeline
Fraud Prevention Specialist
Verizon Wireless
07.2022 - Current
Technical Support Representative
Verizon Wireless
05.2020 - 07.2022
High School Diploma -
First Coast High School
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