Steven M. Taylor
Calvert City,Ky
Summary
Motivated and adaptable professional with a proven track record in designing, implementing, testing, supporting, deploying, learning, and leveraging software solutions. Dedicated team player and skilled problem solver with excellent communication and customer support abilities. Proficient in a wide array of programming languages, operating systems, software applications, technologies, systems, and computing platforms. Results-oriented individual who thrives in fast-paced environments and is committed to delivering high-quality work.
Overview
14
14
years of professional experience
Work History
Sales Consultant
Wireless Zone / Verizon Wireless
05.2024 - Current
- Developing strong relationships with clients through excellent customer service and regular followups.
- Assisting call-in customers with questions and orders.
- Expanding client base by prospecting new leads and presenting product offerings.
- Increasing sales revenue by striving to and meeting and sales targets.
- Improving overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identifying new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraging CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Enhancing product knowledge through continuous training and professional development opportunities.
- Informing customers of promotions to increase sales productivity and volume.
- Working with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Keeping current on company offerings and industry trends.
- Receiving, and storing cell phone and cell phone accessory inventory.
Full Stack .NET Software Engineer
Visum LLC.
05.2023 - 03.2024
- Met with rental store owners to discuss details of feature enhancement
- Interfaced with SVN based code repository to provide version control
- Extended, maintained, and developed software components for an ERP ecosystem that provides services to the rental industry for mobile, desktop, and web platforms
- Maintained, extended, and refactored MSSQL Database components such as Stored Procedures, Tables, and Views
- Leveraged DevExpress 3rd party library assemblies to develop desktop application user interfaces
- Monitored incoming application exceptions, adding technical support tickets to the Zoho ticket management system, and providing Level 3 Technical Support for the ERP application system
- Application Bug Tracking: leveraged AxoSoft to report and track bugs
- Unit Tests: leveraged the NUnit framework
- User Tested new features in each release
- Managed project for development of Ecommerce web portal
- System administration of user accounts and application pools in Azure
- Tested Mobile application software
- Utilized Connect Wise Remote Desktop software to provide technical support
Full stack Software Application Developer
Hanson Professional Services
11.2020 - 05.2023
- Met with business analysts to discuss project requirements
- Managed Git repository for project collaboration and building releases and updates
- Translated project needs and requirements into user stories and then implemented them as code in software applications
- These software applications were either desktop application technology (Windows Forms, C#, .NET Framework 3.5 – 4.5) or Web Applications (HTML5, CSS3, Bootstrap 4, JQuery, Javascript, ASP.NET MVC 5)
- Designed and Maintained Databases and tables on MSSQL Server 2012-2019
- Implementing Stored Procedures, Views, and Triggers
- Developed custom Windows Forms Applications that would automate the creation of custom Microsoft Office Excel spread sheets for the servicing of various property management tasks
- Developed internal and external ASP.NET MVC 5 web applications
- Developed custom internal and external Windows forms desktop applications
- Developed Data migration scripts and modules that assisted with migrating legacy data and documents over to a new system structure
Software Engineer & .NET Development Team Lead
Controlled Efficiencies
02.2018 - 06.2020
- Gathered project requirements from clients
- Created User Stories from project requirements
- Provided project estimates
- Architected network, hardware, and software systems for clients
- Developed, translated, and extended distributed software solutions in VB6 to C# and .NET 4.5 that leveraged the Windows Forms UI Library
- These Windows Forms desktop applications serviced gas filling and distribution plants to keep them in compliance with FDA regulations and reporting
- Implemented CRUD operations for data retrieval from Access 365 and SQL Server 2008, and 2012 R2 database systems
- Configured and integrated hardware, operating systems, and software applications
- Installed software and hardware systems
- Tested and supported the software, hardware, and networking systems
- Interviewed, managed, and trained new software developers
- Managed software versions and releases
- Designed and Normalized Database tables
- Revamped static and sequentially executed legacy patterns to be responsive, dynamic, and object oriented
- Improved Memory usage and network connection efficiency
- Improved UIX user experience
- Trained clients on application operation
- Documented Technical details of the System for future developers
- Documented Technical details of Application use for client operations
- Mastered Gas Industry operations
Intermediate Full Stack .NET Web Developer
Direct General Auto Insurance
05.2016 - 09.2017
- Debugged WCF and ASP.NET Web API MVC web applications
- Maintained and extended a Windows Forms based credit/debit payment UI shell to a payment gateway system
- Also built and maintained Windows forms based testing controls that would send SOAP requests to various WCF services
- Utilized C#, HTML, CSS, and JavaScript, T-SQL
- Updated, maintained, and extending database schema
- Wrote stored procedures
- Mastered Insurance Policies and Coverage
Software Engineer Level 3
CSI Inc.
06.2014 - 05.2016
- I developed within a team of 10 software engineers while extending and maintaining the online banking system and image exchange system
- Learned and developed with VB6
- Parsed incoming requests and returning banking statements
- Wrote T-SQL Server queries
- Crafted COM wrappers to integrate 3rd party .NET APIs for generating intelligent barcodes
- Generated and tracked unique shipping values for the mailed statements
- Generated PDF Markup for printed and online generated disclosures, reports, and statements
- Lead development of in house desktop utilities to better visualize internal billing issues
Junior Software Engineer
ForceX Inc.
01.2013 - 06.2014
- Developed according to a custom software development life cycle: AGILE and Waterfall
- Developed distributed, geospatial Windows Forms applications on a four man team of developers
- Leveraged C# and the .NET framework (versions 3.5 and 4.0)
- Drafted UML class diagrams and sequence diagrams
- Developed UI mapping layers
- Implemented UDP services to communicate with military radios censors
- Designed and implemented a custom radio service
- Implemented an SMS text messaging module
- Adhered to SOLID, DRY, and DAMP coding standards
Software Engineer Intern
United Systems Software Inc.
04.2011 - 11.2011
- Expanded knowledge of C#, .NET, and WPF, Team Foundation Server technologies
- Learned how to implement UI controls with the Telerik UI Controls API
- Contributed in the development of hybrid mobile and web utility systems applications
- Constructed hosted Help Files using DocToHelp software and wrote technical documentation
Education
Bachelors - Computer Science
Murray State University
12-2012
Skills
- Microsoft Office
- C#
- VBNET
- VB6
- T-SQL
- ASPNET MVC 5
- NET 35 - NET 475
- Visual Studio (2010-2019)
- SSMS (SQL Server Management Studio 2012-2019)
- ASPNET Web API
- JavaScript
- JQuery
- HTML 4 & 5
- CSS
- Bootstrap
- CRUD RESTful & SOAP services
- Google Maps API Integration
- DOM
- JSON
- Object Oriented Design and Development
- Responsive UI design concepts
- AGILE
- Windows Forms
- Windows Operating System (7-11)
- Windows Server 2012 - 2019
- Android Operating System
- IOS Operating System
- Networking hardware and Protocols
- Customer Service
- Technical Support
- Communication
Timeline
Sales Consultant
Wireless Zone / Verizon Wireless
05.2024 - Current
Full Stack .NET Software Engineer
Visum LLC.
05.2023 - 03.2024
Full stack Software Application Developer
Hanson Professional Services
11.2020 - 05.2023
Software Engineer & .NET Development Team Lead
Controlled Efficiencies
02.2018 - 06.2020
Intermediate Full Stack .NET Web Developer
Direct General Auto Insurance
05.2016 - 09.2017
Software Engineer Level 3
CSI Inc.
06.2014 - 05.2016
Junior Software Engineer
ForceX Inc.
01.2013 - 06.2014
Software Engineer Intern
United Systems Software Inc.
04.2011 - 11.2011
Bachelors - Computer Science
Murray State University
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