Stephen Joseph Basener
Port Deposit,MD
Summary
Methodical technician with exceptional technical skills and unmatched work ethic. Bringing more than 9 years of experience and proficiency with industry-standard equipment. Consistently praised for attention and detail skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Specialist
Verizon Wireless BJ’s Wholesale, Verizon Wireless
Whitemarsh , MD.
2010.01 - 2010.07
- Responsible for retaining current customers and increasing new customers to,.
- Providing customer support to ensure the retail customer was directed toward correct phone, accessories and data plans to meet their needs.
- Responsible for meeting monthly sales quotas for phones and accessories as well as data plans.
Operations Specialist
Verizon Wireless
2007.09 - 2010.07
- BJ’s Wholesale and Circuit City kiosk locations.
- 40 Plus hours a week, Responsible for all phases of retail inventorying.
- Charged with receiving all incoming packages.
- Responsible for receiving weekly inventory shipments.
- Verifying all items are accounted for.
- If there are any discrepancies, charged with finding out what occurred and rectifying.
- Manage shipping transfers and returns.
- In charge of reviewing paperwork for discrepancies and following of procedures.
- If any are found responsible for advising the managers and educating the representative of proper procedure.
- In charge of monthly inventory counts, documenting any discrepancies and sending reports to the operations and quality assurance teams.
- In charge of all new merchandise changes, ensuring the correct prices, displays, items are displayed and in the correct location.
- Work with supervisors, managers, and sales reps to reduce inventory shrink.
- Established criteria and goals that maximized the overall effective operation of the retail operations.
- Provided employee training on operations.
Customer Care Specialist
Verizon Wireless
2007.09 - 2010.07
- BJ’s Wholesale and Circuit City kiosk locations.
- 40 Plus hours a week, Provided effective customer support for various issues related to sales and technical support of wireless phone sales in an effort to better enhance the customers’ experience.
- Responsible for all aspects of retail business from cash management to working with outside vendors.
HVACR Journeyman
Johnson Controls Federal Systems
Aberdeen , MD
2017.09 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Laid out and installed electrical connections and controls as part of HVAC systems.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Optimized performance by balancing systems and calibrating controls.
- Installed components to improve HVAC system performance.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Connected heating or air conditioning equipment to water, fuel or refrigerant sources to form complete circuits.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Tested electrical circuits or components for continuity using electrical test equipment.
- Removed malfunctioning parts and replaced with new components or refurbished pieces to return full functionality.
- Kept accurate records of work activities, time, materials, and faults on work orders.
- Performed routine maintenance on diverse systems.
Systems Hub Operator
Amtote International
Hunt Valley , Maryland
2011.11 - Current
- 16 Plus hours a week, of proprietary software for 9 states, Austria, Australia, Peru, Jamaica, Guyana and Venezuela.
- Create reports through using SQL and Oracle Perform table log queries for interface software to the end user.
- Utilized Oracle reporting for billing and point system for end user.
- Facilitated Cisco Routers and Windows2012 servers in the United States with redundant backup.
- Occasionally stop self-correcting software to manually configure and administer connectivity for proper system functionality.
- Controlled, Physical and Virtual windows2003 and 2012 servers' connectivity with various systems Conduct anti-virus protection scanning and configuration.
- Monitored network connectivity using WhatsUpProfessional and company developed software.
- Administered DHCP servers around the country to ensure proper IP scope and permissions.
- Trouble-shoot MAC address failures and use Telnet and Putty for switch configuration for these MAC's, as trays are changed daily on this redundant equipment.
- Tested and resolved new database release issues on legacy computers and present workarounds to lead programmers.
- Help desk responsibility's included: Solved connectivity and computer problems Facilitated Microsoft and company developed software upgrades Communicate with locations that are not clients, but still require assistance to solve upgrades and connectivity issues with our system.
- Facilitated in-house gateway software that utilizes all nodes to allow several customers to connect to a system for TCP/IP internet wagering and transactions on company provided hardware with the same gateway.
- Install Cat5 and fiber cable Obtain and maintain state racing license’s for California, Florida, Illinios, Maryland, New York.
Apprentice
Johnson Controls
2012.06 - 2017.08
- Obtain and Maintain a Top Secret Security Clearance.
- As an, , responsible to assist lead HVAC mechanic in all aspects of maintenance and service work for HVAC equipment at the Aberdeen Proving Ground North location.
- Responsible for monthly and quarterly preventive maintenance.
- Charged with receiving, trouble-shooting and completing HVAC related service calls.
- Trouble-shoot electrical and Mechanical issues on a variety of HVAC and related equipment.
- Coordinate, escort, and work with subcontractors to complete various mechanical projects and tasks on time.
- Responsible for creating income opportunities for Johnson Controls Federal Systems by writing up work orders to fix faulty equipment.
- Communicate with vendors to acquire quotes for replacement parts and equipment for the customer.
- Responsible for developing and maintaining good customer relations with the point of contacts, facilities and lab managers., Plus hours a week.
- Duties, Responsible to assist and learn the HVAC trade from an HVAC Journeyman/Mechanic in all aspects of maintenance and service work for HVAC equipment.
- Responsible for monthly and quarterly preventive maintenance.
- Charged with receiving, trouble-shooting and completing service calls.
- Coordinate, escort, and work with subcontractors to complete various mechanical projects and tasks.
Tradesman
HVAC
mechanic , in
2011.11 - 2012.06
- Flo-Tron Mechanical.
- 40 Plus hours a week, all aspects of maintenance and service work for HVAC equipment at the Bayview Asthma and Allergy Center.
- Responsible for monthly and quarterly preventive maintenance.
- Charged with receiving, trouble-shooting and completing service calls.
- Coordinate, escort, and work with subcontractors to complete various mechanical projects and tasks.
Systems Hub Operator
Amtote International
Hunt Valley , Maryland
2010.07 - 2011.11
- Worked full time from 2010-2011, then part time 2012-current
- Create reports through using SQL and Oracle Perform table log queries for interface software to the end user.
- Utilized Oracle reporting for billing and point system for end user.
- Facilitated Cisco Routers and Windows2012 servers in the United States with redundant backup.
- Occasionally stop self-correcting software to manually configure and administer connectivity for proper system functionality.
- Controlled, Physical and Virtual windows2003 and 2012 servers' connectivity with various systems Conduct anti-virus protection scanning and configuration.
- Monitored network connectivity using WhatsUpProfessional and company developed software.
- Administered DHCP servers around the country to ensure proper IP scope and permissions.
- Trouble-shoot MAC address failures and use Telnet and Putty for switch configuration for these MAC's, as trays are changed daily on this redundant equipment.
- Tested and resolved new database release issues on legacy computers and present workarounds to lead programmers.
- Help desk responsibility's included: Solved connectivity and computer problems Facilitated Microsoft and company developed software upgrades Communicate with locations that are not clients, but still require assistance to solve upgrades and connectivity issues with our system.
- Facilitated in-house gateway software that utilizes all nodes to allow several customers to connect to a system for TCP/IP internet wagering and transactions on company provided hardware with the same gateway.
- Install Cat5 and fiber cable Obtain and maintain state racing license’s for California, Florida, Illinios, Maryland, New York.
Education
Bachelor’s degree - Sociology
McDaniel College
05.2003
Skills
- Blueprint Interpretation
- Decision Making
- Team Building
- Verbal and Written Communication
- Customer Service
- Service Reporting
- Quality Control
- Analytical Thinking
- Team Player
Certification
HVAC Journeyman license
Level 2 Rigging and Signaling
Aerial Lift operator
OSHA 30, Scaffolding
Confined Spaces
EPA Type I, Type II, Type III, and Universal Certification
Timeline
HVACR Journeyman
Johnson Controls Federal Systems
2017.09 - Current
Apprentice
Johnson Controls
2012.06 - 2017.08
Systems Hub Operator
Amtote International
2011.11 - Current
Tradesman
HVAC
2011.11 - 2012.06
Systems Hub Operator
Amtote International
2010.07 - 2011.11
Sales Specialist
Verizon Wireless BJ’s Wholesale, Verizon Wireless
2010.01 - 2010.07
Operations Specialist
Verizon Wireless
2007.09 - 2010.07
Customer Care Specialist
Verizon Wireless
2007.09 - 2010.07
Bachelor’s degree - Sociology
McDaniel College
HVAC Journeyman license
Level 2 Rigging and Signaling
Aerial Lift operator
OSHA 30, Scaffolding
Confined Spaces
EPA Type I, Type II, Type III, and Universal Certification
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