Summary
Overview
Work History
Skills
Timeline
Generic

Bengal Diackite

Plano,TX

Summary

Accomplished Fraud Specialist with a proven track record at JPMorgan Chase, enhancing customer trust by effectively resolving fraud cases and implementing detection strategies. Adept in regulatory knowledge and active listening, I led teams at Walmart Distribution Center to significantly boost productivity through strategic delegation and feedback. Skilled in both verbal communication and detail-oriented tasks, I consistently achieve and surpass goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Fraud Specialist

JPMorgan Chase
08.2022 - Current
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.

Mobile Technician

Assurant
10.2021 - 04.2022
  • Maintained accurate inventory records, ensuring seamless supply chain management for parts and components.
  • Contributed to a positive work environment by fostering teamwork and open communication among peers.
  • Diagnosed and resolved technical issues for a wide range of mobile devices, resulting in increased customer loyalty.
  • Served as a valuable resource for coworkers seeking advice on difficult repairs or unique challenges encountered during servicing jobs.

Team Leader

Walmart Distribution Center
04.2019 - 08.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Skills

  • Verbal and written communication
  • Regulatory knowledge
  • Active Listening
  • Decision-Making
  • Detail Oriented

Timeline

Fraud Specialist

JPMorgan Chase
08.2022 - Current

Mobile Technician

Assurant
10.2021 - 04.2022

Team Leader

Walmart Distribution Center
04.2019 - 08.2021
Bengal Diackite