Angela Henderson
Wilmington,NC
Summary
I am seeking a position that will allow me to utilize the skills I already possess as well as provide me with opportunities for both personal and professional growth. I am looking to become part of a team that helps contribute towards the growth of the company and the satisfaction of all clients.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
Global Payments
Remote
05.2022 - Current
- Responds to multiply account inquiries per hour about fraud
- Assists with the completion of the lost stolen report, block and transfer of compromised accounts to prevent further losses and fraudulent activity
- Coordinate topics with call center scripts to handle consumer questions, delivering appropriate answers
- Monitor email inboxes
- Manage high volumes of inbound call in fast-paced environment
- Attended educational seminars and conferences to develop and improve performance
- Used multiple applications
- Submit claims to have fraud investigated
- Research clients fraudulent activity
Dietary Aide Office
Wake Med Hospital
Cary, NC
11.2017 - 12.2021
- Handled patients calls effectively
- Accessed patient information through various software applications
- Maintained strict confidentiality to remain compliant with HIPAA regulation
- Documented and manage patient information in computer system
- Provided helpful assistance by anticipating and responding to needs of patients and family members
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed high-volume of inbound and outbound patient calls
Dietary Aid
Wake Med Hospital
Cary, NC
11.2017 - 12.2021
- Interacts with a variety of patients, visitors, and staff members so that the patient care requirements are met
- Maintains patient kitchen supplies
- Follow sanitation procedures
- Transports tray carts to and from hospital floors
- Provides customer service to patients, visitors, and staff
- Utilizes appropriate communication skills
- Provides direct meals and nourishment service to patients
- Read patients diet tickets and set up food items according to the meal ticket while patients food tray goes down the conveyor belt
Prep cook
Carolina Ale House
Garner, NC
05.2015 - 11.2017
- Sanitize the work area and keep the work area organized
- Prepped ingredients
- Organized and labeled stock of ingredients to maintain needed inventory
- Measured and weigh food items to comply with portion requirements
- Sliced meats to prepare for cooking and assembly of menu items
- Prepared dishes in fast-paced environment working with teammates to maintain high paced environment
Education
Associate - Pre-radiology
Wake technical college
Raleigh, NC11.2021
Diploma -
Garner High School
05.2015
Skills
- Excellent verbal and written communication
- Active listening
- Efficient and Detail-Oriented
- Adept time management in a remote setting
- Strong conflict resolution abilities and problem solving skills
- Team-Oriented
- Self-motivated
- Critical Thinking
- Proficient in MS Word, Excel, PowerPoint, outlook and Access
Timeline
Fraud Specialist
Global Payments
05.2022 - Current
Dietary Aide Office
Wake Med Hospital
11.2017 - 12.2021
Dietary Aid
Wake Med Hospital
11.2017 - 12.2021
Prep cook
Carolina Ale House
05.2015 - 11.2017
Associate - Pre-radiology
Wake technical college
Diploma -
Garner High School