Angela Henderson
Wilmington,NC
Summary
I am seeking a position that will allow me to utilize the skills I already possess as well as provide me with opportunities for both personal and professional growth. I am looking to become part of a team that helps contribute towards the growth of the company and the satisfaction of all clients.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
Global Payments
05.2022 - Current
- Responds to multiply account inquiries per hour about fraud
- Assists with the completion of the lost stolen report, block and transfer of compromised accounts to prevent further losses and fraudulent activity
- Coordinate topics with call center scripts to handle consumer questions, delivering appropriate answers
- Monitor email inboxes
- Manage high volumes of inbound call in fast-paced environment
- Attended educational seminars and conferences to develop and improve performance
- Used multiple applications
- Submit claims to have fraud investigated
- Research clients fraudulent activity
Dietary Aide Office
Wake Med Hospital
11.2017 - 12.2021
- Handled patients calls effectively
- Accessed patient information through various software applications
- Maintained strict confidentiality to remain compliant with HIPAA regulation
- Documented and manage patient information in computer system
- Provided helpful assistance by anticipating and responding to needs of patients and family members
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed high-volume of inbound and outbound patient calls
Dietary Aid
Wake Med Hospital
11.2017 - 12.2021
- Interacts with a variety of patients, visitors, and staff members so that the patient care requirements are met
- Maintains patient kitchen supplies
- Follow sanitation procedures
- Transports tray carts to and from hospital floors
- Provides customer service to patients, visitors, and staff
- Utilizes appropriate communication skills
- Provides direct meals and nourishment service to patients
- Read patients diet tickets and set up food items according to the meal ticket while patients food tray goes down the conveyor belt
Prep cook
Carolina Ale House
05.2015 - 11.2017
- Sanitize the work area and keep the work area organized
- Prepped ingredients
- Organized and labeled stock of ingredients to maintain needed inventory
- Measured and weigh food items to comply with portion requirements
- Sliced meats to prepare for cooking and assembly of menu items
- Prepared dishes in fast-paced environment working with teammates to maintain high paced environment
Education
Associate - Pre-radiology
Wake technical college
Raleigh, NC11.2021
Diploma -
Garner High School
05.2015
Skills
- Excellent verbal and written communication
- Active listening
- Efficient and Detail-Oriented
- Adept time management in a remote setting
- Strong conflict resolution abilities and problem solving skills
- Team-Oriented
- Self-motivated
- Critical Thinking
- Proficient in MS Word, Excel, PowerPoint, outlook and Access
Timeline
Fraud Specialist
Global Payments
05.2022 - Current
Dietary Aide Office
Wake Med Hospital
11.2017 - 12.2021
Dietary Aid
Wake Med Hospital
11.2017 - 12.2021
Prep cook
Carolina Ale House
05.2015 - 11.2017
Associate - Pre-radiology
Wake technical college
Diploma -
Garner High School