Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Henderson

Wilmington,NC

Summary

I am seeking a position that will allow me to utilize the skills I already possess as well as provide me with opportunities for both personal and professional growth. I am looking to become part of a team that helps contribute towards the growth of the company and the satisfaction of all clients.

Overview

9
9
years of professional experience

Work History

Fraud Specialist

Global Payments
05.2022 - Current
  • Responds to multiply account inquiries per hour about fraud
  • Assists with the completion of the lost stolen report, block and transfer of compromised accounts to prevent further losses and fraudulent activity
  • Coordinate topics with call center scripts to handle consumer questions, delivering appropriate answers
  • Monitor email inboxes
  • Manage high volumes of inbound call in fast-paced environment
  • Attended educational seminars and conferences to develop and improve performance
  • Used multiple applications
  • Submit claims to have fraud investigated
  • Research clients fraudulent activity

Dietary Aide Office

Wake Med Hospital
11.2017 - 12.2021
  • Handled patients calls effectively
  • Accessed patient information through various software applications
  • Maintained strict confidentiality to remain compliant with HIPAA regulation
  • Documented and manage patient information in computer system
  • Provided helpful assistance by anticipating and responding to needs of patients and family members
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Managed high-volume of inbound and outbound patient calls

Dietary Aid

Wake Med Hospital
11.2017 - 12.2021
  • Interacts with a variety of patients, visitors, and staff members so that the patient care requirements are met
  • Maintains patient kitchen supplies
  • Follow sanitation procedures
  • Transports tray carts to and from hospital floors
  • Provides customer service to patients, visitors, and staff
  • Utilizes appropriate communication skills
  • Provides direct meals and nourishment service to patients
  • Read patients diet tickets and set up food items according to the meal ticket while patients food tray goes down the conveyor belt

Prep cook

Carolina Ale House
05.2015 - 11.2017
  • Sanitize the work area and keep the work area organized
  • Prepped ingredients
  • Organized and labeled stock of ingredients to maintain needed inventory
  • Measured and weigh food items to comply with portion requirements
  • Sliced meats to prepare for cooking and assembly of menu items
  • Prepared dishes in fast-paced environment working with teammates to maintain high paced environment

Education

Associate - Pre-radiology

Wake technical college
Raleigh, NC
11.2021

Diploma -

Garner High School
05.2015

Skills

  • Excellent verbal and written communication
  • Active listening
  • Efficient and Detail-Oriented
  • Adept time management in a remote setting
  • Strong conflict resolution abilities and problem solving skills
  • Team-Oriented
  • Self-motivated
  • Critical Thinking
  • Proficient in MS Word, Excel, PowerPoint, outlook and Access

Timeline

Fraud Specialist

Global Payments
05.2022 - Current

Dietary Aide Office

Wake Med Hospital
11.2017 - 12.2021

Dietary Aid

Wake Med Hospital
11.2017 - 12.2021

Prep cook

Carolina Ale House
05.2015 - 11.2017

Associate - Pre-radiology

Wake technical college

Diploma -

Garner High School
Angela Henderson