Shane Muzyczka
Summary
Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Specialist determining risk levels and communicating effectively with clients and internal personnel.
I have over 10 years of customer service experience and I was an accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. I have demonstrated expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
Fraud Specialist
Santander Bank US
Providence, RI
07.2022 - Current
- Conduct reviews of flagged transactions and reports that showed potential suspicious activity.
- Track chargeback activity to identify best practices for determining fraud.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Use multiple data sources to derive end-to-end fraud performance metrics.
- Connect patterns for underlying account associations to discover undetected fraud.
- Analyze and reviewed confidential and highly sensitive investigative material concerning various parties.
- Make recommendations for closing accounts and performed associated follow-up.
- Open investigations into issues brought up by individuals in community.
Fraud Specialist
Webster Five Cents Savings Bank
Auburn, MA
11.2021 - 07.2022
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Advised businesses and agencies on fraud detection improvements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Tracked chargeback activity to identify best practices for determining fraud.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Connected patterns for underlying account associations to discover undetected fraud.
Personal Banker
Webster Five Cents Savings Bank
Webster, MA
09.2020 - 11.2021
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Developed highly effective teams to support branch operations and cultivate customer satisfaction.
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
- Devised targeted solutions for various customers, including deposit, lending and investment services.
- Processed invoices and checks and maintained daily cash logs and deposits.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Increased teller efficiency by developing and implementing improved service methods
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Department Supervisor
The Home Depot
Auburn, MA
10.2013 - 09.2020
- Supervised employees in many departments: Pro, Paint, Plumbing, Garden, and Flooring delegated each one with tasks and responsibilities,
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Ran the inventory team and made shrink and inventory goals in every department,
- Trained and mentored new associates on department policies and procedures.
- Worked with customers to help gain or keep sales by listening to customers about complex issues and resolving issues with difficult customers,
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Achieved sales goals in every department, have over saw and made business objectives by motivating staff and promoting events to drive business,
- Delegated tasks appropriate to individual employees to provide development opportunities
Education
Bachelor of Science - Liberal Arts And General Studies/Criminology
Southern New Hampshire University
Manchester, NH, NH10.2020
Associate of Arts - General Studies Concentration in Economics
Quinsigamond Community College
Worcester, MA05.2019
High School Diploma -
Algonquin Regional High School
Northborough, MA05.2012
Skills
- Superb sales professional and Customer relations
- MS Office proficient and Adobe proficient
- Strong verbal and written communication
- Team leadership team oriented
- Detail-oriented and organized
- Excellent w/ time management and multi-tasking
- Reliable and dependable
- Employee training and development
- Key Carrier
- Inventory control procedures
- Trained in Phoenix, Image Centre, Verafin, Parteon, EWS, Chexsystem, and LexisNexis
- Fraud Patterns and Anomaly Analysis
- Risk level determination
- Regulatory knowledge
- Evidence collection
- Internal Controls
- Cash Handling Accuracy and Bank Operations
- Problem resolution and Troubleshooting
Timeline
Fraud Specialist
Santander Bank US
07.2022 - Current
Fraud Specialist
Webster Five Cents Savings Bank
11.2021 - 07.2022
Personal Banker
Webster Five Cents Savings Bank
09.2020 - 11.2021
Department Supervisor
The Home Depot
10.2013 - 09.2020
Bachelor of Science - Liberal Arts And General Studies/Criminology
Southern New Hampshire University
Associate of Arts - General Studies Concentration in Economics
Quinsigamond Community College
High School Diploma -
Algonquin Regional High School
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