Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Soto

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Fraud Specialist

Discover
10.2019 - 06.2022
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.


Medical Administrative Assistant

Maliheh Free Clinic
05.2015 - 10.2018
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.

Education

Medical Administrative Assistant -

Everest College
West Valley City, UT
10-2014

GED -

Salt Lake Community College
Salt Lake City, UT
12-2013

Skills

  • Fraud prevention
  • Telephone and email etiquette
  • Verbal and written communication
  • Reliability and punctuality
  • Customer satisfaction
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution

Languages

Spanish
Native or Bilingual

Timeline

Fraud Specialist

Discover
10.2019 - 06.2022

Medical Administrative Assistant

Maliheh Free Clinic
05.2015 - 10.2018

Medical Administrative Assistant -

Everest College

GED -

Salt Lake Community College
Diana Soto