Tityana Tucker
Mooresville,NC
Summary
Hi, my name is Tityana, I am 28 years old and within my work ethic I am, detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Fraud Specialist
TTEC/ Goldman Sachs Bank
Concord, NC
01.2025 - 10.2025
- Analyzed transaction data to identify potential fraudulent activities and patterns.
- Collaborated with team members to resolve customer inquiries regarding suspicious transactions.
- Monitored alerts generated by fraud detection systems to ensure timely response to risks.
- Conducted thorough investigations on flagged accounts, documenting findings for further review.
Customer Service Representative
TD Bank
Charlotte, NC
03.2022 - 10.2024
- Resolved customer inquiries promptly through various communication channels, enhancing overall satisfaction.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Educated customers on product features and services, promoting optimal usage and engagement.
- Collaborated with team members to streamline operations, improving response times and efficiency.
- Managed escalated issues effectively, restoring client confidence and loyalty through resolution strategies.
Assistant Teacher
The Learning Experience
Mooresville, NC / Huntersville NC
08.2018 - 02.2022
- Supported classroom activities, fostering a positive learning environment for students.
- Assisted lead teacher in curriculum development and implementation of lesson plans.
- Collaborated with staff to create engaging educational materials and resources.
- Monitored student progress, providing feedback and support to enhance academic performance.
- Developed and maintained strong relationships with parents, addressing concerns promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Education
High School Diploma -
Statesville High School
Statesville, NC06.2017
Skills
- Fraud prevention
- Anti-fraud systems
- Cybersecurity awareness
- Transaction monitoring
- Self motivated
- Time management
- Team Player
- Communication
- Patient and emotional control
- Supervision and safety awareness
Languages
English
Full Professional
Timeline
Fraud Specialist
TTEC/ Goldman Sachs Bank
01.2025 - 10.2025
Customer Service Representative
TD Bank
03.2022 - 10.2024
Assistant Teacher
The Learning Experience
08.2018 - 02.2022
High School Diploma -
Statesville High School