Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tityana Tucker

Mooresville,NC

Summary

Hi, my name is Tityana, I am 28 years old and within my work ethic I am, detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Fraud Specialist

TTEC/ Goldman Sachs Bank
Concord, NC
01.2025 - 10.2025
  • Analyzed transaction data to identify potential fraudulent activities and patterns.
  • Collaborated with team members to resolve customer inquiries regarding suspicious transactions.
  • Monitored alerts generated by fraud detection systems to ensure timely response to risks.
  • Conducted thorough investigations on flagged accounts, documenting findings for further review.

Customer Service Representative

TD Bank
Charlotte, NC
03.2022 - 10.2024
  • Resolved customer inquiries promptly through various communication channels, enhancing overall satisfaction.
  • Processed transactions accurately, ensuring compliance with banking regulations and policies.
  • Educated customers on product features and services, promoting optimal usage and engagement.
  • Collaborated with team members to streamline operations, improving response times and efficiency.
  • Managed escalated issues effectively, restoring client confidence and loyalty through resolution strategies.

Assistant Teacher

The Learning Experience
Mooresville, NC / Huntersville NC
08.2018 - 02.2022
  • Supported classroom activities, fostering a positive learning environment for students.
  • Assisted lead teacher in curriculum development and implementation of lesson plans.
  • Collaborated with staff to create engaging educational materials and resources.
  • Monitored student progress, providing feedback and support to enhance academic performance.
  • Developed and maintained strong relationships with parents, addressing concerns promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Education

High School Diploma -

Statesville High School
Statesville, NC
06.2017

Skills

  • Fraud prevention
  • Anti-fraud systems
  • Cybersecurity awareness
  • Transaction monitoring
  • Self motivated
  • Time management
  • Team Player
  • Communication
  • Patient and emotional control
  • Supervision and safety awareness

Languages

English
Full Professional

Timeline

Fraud Specialist

TTEC/ Goldman Sachs Bank
01.2025 - 10.2025

Customer Service Representative

TD Bank
03.2022 - 10.2024

Assistant Teacher

The Learning Experience
08.2018 - 02.2022

High School Diploma -

Statesville High School