AGNES MARIE BYRD
Charlotte,NC
Summary
Successfully train and supervise staff while managing the overall functions of the program. Supervise entire staff, held weekly staff meetings and created specialized case reports for clients and staff. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Eligibility Specialist II
MECKLENBURG COUNTY SOCIAL SERVICES
05.2016 - Current
- Utilized my 12+ years of experience interviewing families for Food stamps and Medicaid - Utilized my 12 + years of expert level knowledge managing current family and children
- Medicaid programs and food stamp programs - Collaborate with local food banks and complete referrals - Worked with co-workers and trainers to ensure quality control and appropriate utilization of various programs - Evaluated and managed ongoing eligibility during redetermination evaluations for food stamps and Medicaid - Active contributor to special projects and integral participant in the development of multiple programs at this and previous positions - Utilize multiple mediums to deliver concise and thorough progress and status reports
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
Customer Service Representative
KOHL'S DEPARTMENT STORE
11.2014 - 06.2016
- CONDUCTS New Hire Orientations and Training- Maintains positive attitude when assisting customers- Responsible for supervising staff- Presents positive image as I represent Kohl's with customers- Proactively Provides information on sales, discounts and credit applications- Cash Office, count money from previous day and make daily deposit
Income Maintenance Caseworker
STATE OF PENNSYLVAINA
02.2002 - 08.2012
- Establish initial and ongoing eligibility for Cash, food stamps and medical assistance- Prescreen and interview clients- Gather and analyze information- Interpret and apply policy and procedures- Compose correspondence and narratives- Managed a caseload of 200 clients
Mental Health Therapist
HORIZON HOUSE, INC
11.2009 - 02.2012
- Complete intake paperwork for incoming patients- Conduct one on one and group sessions- Administer medication- Worked closely with the Psychiatrist
Residential Program Supervisor
IMPACT SYSTEMS, INC
04.1994 - 02.2002
- Recruit, hire, train new employees- Trained agency employees in Concepts – Plan daily itineraries- Train employees on CPR and First Aid- Train employees on Medication- Supervise/monitor Resident Program workers and clients- Develop/implement Individual Habilitative Plan- Evaluate job performance, prepare staff schedules- Treatment and Ethics Committee- Manage accounting and recording-keeping for clients and program
Education
Bachelor of Arts Degree - Psychology
FRANKLIN PIERCE COLLEGE
Project Management
Central Piedmont Community College
Charlotte, NC2021
Skills
- Benefits Guidelines
- Effective Communication Skills
- Documentation
- Applicant Support and Service
- Active Listening and Communication
- Program Knowledge
- Public Assistance Programs
- Client Interviews
- Timely Processing
- Intakes and Assessments
- Eligibility Requirements
- Timely Processing
- Intakes and Assessments
- Eligibility Requirements
Certification
- PPC 9/2021
- AGILE 9/2021
- SHM 4/2021
Timeline
Eligibility Specialist II
MECKLENBURG COUNTY SOCIAL SERVICES
05.2016 - Current
Customer Service Representative
KOHL'S DEPARTMENT STORE
11.2014 - 06.2016
Mental Health Therapist
HORIZON HOUSE, INC
11.2009 - 02.2012
Income Maintenance Caseworker
STATE OF PENNSYLVAINA
02.2002 - 08.2012
Residential Program Supervisor
IMPACT SYSTEMS, INC
04.1994 - 02.2002
Bachelor of Arts Degree - Psychology
FRANKLIN PIERCE COLLEGE
Project Management
Central Piedmont Community College
- PPC 9/2021
- AGILE 9/2021
- SHM 4/2021
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