Agnieszka Gorni
Elk Grove Village,IL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Receptionist in Medical Office
NCH Healthcare System
08.2017 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Lab Technician
Alexian Brothers Hospital
01.2002 - 08.2017
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Optimized standard operating procedures based on regulatory guidelines.
- Oversaw items in inventory and reordered before supplies diminished.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Tax Office Assistant
Perfect Tax by Helen Wilcox
08.1998 - 07.2002
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Master of Science - Special Education
Catholic University in Lublin
Lublin, Poland07-1994
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- File management
- Administrative support
- Professional demeanor
Certification
- Basic Life Support Certification (BLS)
- [State] Driver's License
- CPR/AED Certification
Languages
Polish
Native or Bilingual
Timeline
Receptionist in Medical Office
NCH Healthcare System
08.2017 - Current
Lab Technician
Alexian Brothers Hospital
01.2002 - 08.2017
Tax Office Assistant
Perfect Tax by Helen Wilcox
08.1998 - 07.2002
Master of Science - Special Education
Catholic University in Lublin
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