Agnieszka (Aggie) Ilnicka
Framingham,MA
Summary
Accomplished Product Manager and Business Analyst with over 15 years of experience in the CRM and mobile sectors, specializing in the delivery of innovative web and mobile solutions that enhance community engagement. Demonstrates strong analytical skills and a proven ability to gather business requirements, create user stories, and manage Agile development processes. Recognized for excellence in user acceptance testing and end-user training, contributing to project success and fostering team collaboration.
Overview
17
17
years of professional experience
Work History
Area Director, Club President, VP PR
Toastmasters International
01.2013 - Current
- Managed 5 clubs in regional district
- Led a team of officers to plan and execute weekly meetings, workshops, training, and events, fostering a culture of growth and collaboration.
- Mentored 7 members to achieve their public speaking and leadership goals.
- Mentored 3 corporate clubs to achieve Distinguished status by improving goal setting, meeting quality, and member engagement.
- Increased membership by 20% through outreach initiatives and improved meeting formats and mentoring.
- Led Youth Program (3 seasons) to develop communication and leadership skills in participants, fostering confidence and personal growth.
Product Management Analyst
Connected Bits
10.2017 - 01.2025
- Managed enterprise mobile and web solutions, leading design, development, testing, and training efforts, resulting in a 20-30% increase in workers' productivity, and a 20% improvement in customer satisfaction scores.
- Collaborated with 12 public sector clients to gather and validate requirements, leveraging Agile methodologies to adapt to frequently changing business needs, while building strong relationships through clear communication and effective problem-solving.
- Developed comprehensive documentation, including process workflows, use cases, and user stories, to guide and align the technical team with project goals.
- Managed 15 mobile apps, ensuring on-time and seamless deployment through consistent updates, customizations, and version control.
- Coordinated with cross-functional teams to align application and web functionality with regulatory compliance standards, and user requirements.
Senior Business Analyst and CRM System Manager
City of Boston
01.2008 - 09.2017
- Implemented, maintained, and supported the Lagan CRM enterprise application, increasing call center productivity and visibility by 35% through streamlined processes, and the provision of actionable, quantified data.
- Implemented and managed mobile solutions, including 'Citizens Connect' for constituents and 'City Worker' for city departments, improving citizens' accessibility to report issues, while increasing operational efficiency and accountability within city departments.
- Conducted a gap analysis to identify inefficiencies, recommending process improvements that enhanced productivity by 10% to 30%.
- Created reports in collaboration with stakeholders, fostering trust, and ensuring they dedicated time to meetings while comfortably sharing all relevant project information.
- Engaged stakeholders to gather requirements, write user stories, and create mockups, ensuring alignment with customer and business needs.
- Developed 5+ custom reports using Microsoft Visual Studio (SQL) to track and analyze key business performance metrics.
Education
Bachelor of Arts - Business
Northeastern University
Boston, MA06-2005
Distinguished Toastmaster - Leadership And Public Speaking
Toastmasters International
Boston, MASkills
- Project Management (Agile)
- Product lifecycle management
- Requirements Gathering & Analysis
- Stakeholder Relationship Management
- CRM
- Mobile Solution
- User Experience Assessment
- Quality Assurance Management
- Product Training
- Building rapport with clients and end users
Training
- Project Management
- Business Analyst Training
- Salesforce
- Visual Studio – reporting tool
- Lagan Configuration Studio
- SQL
Languages
Polish
Native/ Bilingual
Accomplishments
- Area Director, Club President, VP PR at Toastmasters International, Boston/Framingham MA
Timeline
Product Management Analyst
Connected Bits
10.2017 - 01.2025
Area Director, Club President, VP PR
Toastmasters International
01.2013 - Current
Senior Business Analyst and CRM System Manager
City of Boston
01.2008 - 09.2017
Bachelor of Arts - Business
Northeastern University
Distinguished Toastmaster - Leadership And Public Speaking
Toastmasters International
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