Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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AGNIESZKA ANGELIKA OPIELA

Chicago,IL

Summary

Dedicated Law Enforcement and Security Officer offering total over 9 years of progressive security enforcement experience in high paced, diversified Chicago environment. Always goes above and beyond job requirements to make lasting impact on department and public.

Overview

19
19
years of professional experience

Work History

POLICE OFFICER

CITY OF CHICAGO
05.2018 - Current
  • Protects life and property through enforcement of laws & regulations; Proactively patrols assigned areas
  • Responds to calls of automobile accidents and criminal activity, calling for additional support as necessary
  • Conducts preliminary criminal and traffic investigations
  • Prepares written reports and field notes of investigations and patrol activities
  • Arrests and processes offenders
  • Secured crime scenes, gathered evidence and questioned witnesses
  • Conducted preliminary investigations at scenes of major crimes
  • Testifies in court
  • Emergency duties required during adverse weather conditions
  • Ability to exercise judgment in determining when to use force and to what degree
  • Self initiate traffic and/or criminal investigations
  • District station desk duties including taking incident reports from people reporting crimes, addressing citizens' requests, concerns, and complaints, answering and routing phone calls as well as police communications, releasing prisoners properties
  • Strategic Decision Support Center (SDSC) duties for over three years including recording SDSC-related incidents and event numbers on the SDSC Continuity Log, monitoring district radio zone to provide field personnel with real-time intelligence and information from POD cameras and TipSubmit, emailing the appropriate units with the associated POD camera number with the bookmark time containing the captured information

AVIATION LAW ENFORCEMENT SECURITY OFFICER

CHICAGO DEPARTMENT OF AVIATION
08.2016 - 05.2018
  • Full time 40 hours
  • Certified Law Enforcement Officer in State of Illinois
  • Covered emergency situations and special events
  • Patrolled airport grounds, terminals and facilities to provide law enforcement presence, deter activity, prevent unauthorized airport access, enforce security rules, and perform related duties
  • Identify improper activity or irregularities and provides security and customer service to the public
  • Monitor access to restricted and secured areas, stationed at designate checkpoints to check, verifying and validating identification badges of individuals
  • Issued citations for traffic violations on the airfield and airport roadways, and non-traffic citations for security violations including failure to display identification badges by airport personnel
  • Arrested and detained individuals found violating or suspected of violating city, state and federal laws, restraining individuals using handcuffs or other restraining devices
  • Contacted and coordinated with Chicago Police Officers for the transfer, transporting and processing of arrested or detained individuals
  • Responded to incidents and disturbances including family and civil disputes occurring on airport grounds
  • Prepared reports documenting incidents, irregularities and maintains daily work activity logs
  • Maintained crowd and traffic control in terminal areas; escorts vehicles and personnel onto airfield and controls movement of vehicles on airside
  • Administered first aid and cardiopulmonary resuscitation (CPR) and using Automated External Defibrillator (AED) equipment as needed
  • Testified at judicial proceedings and administrative hearings
  • Desk duties; squad car and radio distribution for officers, creating Manpower Sheet, Equipment Log, Shift Summary, working and coordinating with Sergeants and Lieutenants, assigning stations assignments for officers, etc

LEAD TRANSPORTATION SECUIRTY OFFICER

TRANSPORATATION SECURITY ADMINISTRATION
05.2011 - 08.2016
  • Full time 40 hours
  • Lead full-performance level Transportation Security Officers by identifying, distributing, and balancing workloads and tasks among them making adjustments to accomplish the workload in accordance with established priorities
  • Resolved simple, informal complaints of employees and referred others such as formal grievances and appeals to the supervisor
  • Responded to passenger's complaints and requests for information and services
  • Trained, coached, and supervised new team members, monitored and reported on the status and progress of work, and represented the team in communications with the supervisor or manager for the purpose of obtaining resources
  • Provided input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc
  • Performed supervisor day to day activities in his/her absence
  • Assisted management and Law Enforcement Officers (LEO) with inquiries for information or investigations by using surveillance system
  • Daily data entry into Performance Measurement Information System (PMIS)
  • Joined TSA Interviewing Panel for new candidates/ fingerprinting of new candidates

TRANSPORTATION SECUIRTY OFFICER

TRANSPORATATION SECURITY ADMINISTRATION
06.2011 - 05.2015
  • full time 40 hours
  • Operated x-ray screening equipment to identify dangerous objects in carry-on luggage and on passengers and prevented prohibited items from being transported onto aircraft
  • Wanded with metal detector, performed pat down searches, operated x-ray machine, screened baggage, and reviewed tickets
  • Used diverse electronic detection and imaging equipment.
  • Controlled entry to the terminals and exit points
  • Interacted with the passengers, gave them directions and responded to their inquiries
  • Maintained focus and awareness while working in a stressful environment in order to identify and locate potentially life threatening or mass destruction devices
  • Made effective decisions in both crisis and routine situations
  • Supervised and coached new agents

CARGO AGENT

AIRSERV CARGO SERVICES
05.2009 - 04.2011
  • full time 40 hours
  • Cargoagent for United Airlines
  • Bookeddomestic and international shipments
  • Accepted, screened, and labeledfreight tendered by customers
  • Preparedrelated AWB documentation
  • Maintained accurate shipment records
  • Resolvedany problems related to payment or shipment itself quickly
  • Verifiedthat shipments are in compliance with U.S.Customs and TSA safety regulations
  • Supervised and coached new Inbound office agents
  • Extensive customerservice

CARGO AGENT

SWISSPORT CARGO SERVICES
08.2008 - 03.2009
  •  full time 40 hours
  • Import/export cargo agent for Lufthansa Airlines
  • Arranged Import and Export shipments Air freight shipments
  • Prepared related AWB documentation
  • Coordinated with overseas agents
  • Maintained accurate shipment records resolved any problems related to payment and or shipment quickly.
  • Verified that shipments are in compliance with U.S.Customs and TSA regulations
  • Extensive customer service.

DRIVER

GREAT LAKES EXPEDITE, INC
03.2008 - 07.2008
  •  full time 40 hours
  • Same day and on demand courier/messenger
  • Cargo and package transportation
  • Local and regional deliveries
  • Prepared AWB documents.

PASSENGER SERVICE AGENT FOR LOT POLISH AIRLINES, KOREAN AIR, AD JAPAN AIRLINES

WORLDWIDE FLIGHT SERVICES
02.2006 - 03.2008
  • full time 40 hours
  • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • Boarding and gate duties, such as checking flight tickets, assisting and directing passengers
  • Made announcements at the gate and terminal
  • Supervised and coached new agents
  • Translated for US Customs and Immigration Officers
  • Ramp operations

Education

LAW ENFORCEMENT OFFICER - 6 MONTHS TRAINING

CHICAGO POLICE ACADEMY
Chicago, IL
2018

CERTIFIED INSTRUCTOR - PREVENTION OF AND RESPONSE TO SUICIDE BOMBING INCIDENTS

NEW MEXICO TECH
Socorro, NM
2017

CERTIFIED INSTRUCTOR - INCIDENT RESPONSE TO TERRORIST BOMBINGS PROGRAM

NEW MEXICO TECH
Socorro, NM
2017

LAW ENFORCEMENT OFFICER - 4 MONTHS TRAINING

CHICAGO POLICE ACADEMY
Chicago, IL
2016

Bachelor of Science - Management

UNIVERSITY OF PHOENIX
2009

Additional classes towards degree completed - Management/General

TRITON COLLEGE
River Grove, IL
2006

Equivalent to Associate Degree in Travel Management - Travel Management

BUSINESS ACADEMY
Krakow, Poland
2000

Skills

  • Proficient in Microsoft Office; Word, Excel, etc
  • Ability to handle pressure and meet deadlines
  • Positive attitude and great customer service skills
  • Ability to work with persons of diverse backgrounds
  • Ability to multi-task, teamwork, and calm handling quickly changing - priorities under tight deadlines
  • Clear verbal and written communication skills
  • Workforce planning
  • Approachable
  • Physical searches
  • ETD screening
  • AIT screening
  • Forklift operation
  • Jet bridge operation
  • Automated External Defibrillator (AED)

Languages

Polish: native language

English: fluent level (speaking, reading, writing)

German: intermediate level (speaking, reading, writing)

Additional Information

  • monetary awards for participating in the 1st, 2nd, and 3rd level of TSA Olympics
  • promoted to Lead Transportation Security Officer in May 2015
  • completed training and become certified as an Instructor for the Incident Response To Terrorist Bombings Program as administered by New Mexico Institute of Mining and Technology in Socorro NM
  • completed training and become certified as an Instructor for the Prevention of and Response to Suicide Bombing Incidents Program as administered by New Mexico Institute of Mining and Technology in Socorro NM

Timeline

POLICE OFFICER

CITY OF CHICAGO
05.2018 - Current

AVIATION LAW ENFORCEMENT SECURITY OFFICER

CHICAGO DEPARTMENT OF AVIATION
08.2016 - 05.2018

TRANSPORTATION SECUIRTY OFFICER

TRANSPORATATION SECURITY ADMINISTRATION
06.2011 - 05.2015

LEAD TRANSPORTATION SECUIRTY OFFICER

TRANSPORATATION SECURITY ADMINISTRATION
05.2011 - 08.2016

CARGO AGENT

AIRSERV CARGO SERVICES
05.2009 - 04.2011

CARGO AGENT

SWISSPORT CARGO SERVICES
08.2008 - 03.2009

DRIVER

GREAT LAKES EXPEDITE, INC
03.2008 - 07.2008

PASSENGER SERVICE AGENT FOR LOT POLISH AIRLINES, KOREAN AIR, AD JAPAN AIRLINES

WORLDWIDE FLIGHT SERVICES
02.2006 - 03.2008

CERTIFIED INSTRUCTOR - PREVENTION OF AND RESPONSE TO SUICIDE BOMBING INCIDENTS

NEW MEXICO TECH

Additional classes towards degree completed - Management/General

TRITON COLLEGE

Equivalent to Associate Degree in Travel Management - Travel Management

BUSINESS ACADEMY

LAW ENFORCEMENT OFFICER - 6 MONTHS TRAINING

CHICAGO POLICE ACADEMY

CERTIFIED INSTRUCTOR - INCIDENT RESPONSE TO TERRORIST BOMBINGS PROGRAM

NEW MEXICO TECH

LAW ENFORCEMENT OFFICER - 4 MONTHS TRAINING

CHICAGO POLICE ACADEMY

Bachelor of Science - Management

UNIVERSITY OF PHOENIX

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