Ayesha Grayer
New York,NY
Summary
Dependable Peer Leader experienced in facilitating student transitions into academic life. Delivered engaging lessons and workshops by leveraging strong organizational skills and knowledge of community resources. Fostered positive team dynamics through effective communication, conflict resolution, and collaboration.
Overview
5
5
years of post-secondary education
26
26
years of professional experience
Work History
Peer Leader
Harm Reduction Services
Bronxville, New York
05.2013 - 08.2013
- Facilitated peer support groups for individuals in harm reduction programs.
- Provided emotional support to individuals facing substance use challenges.
- Educated clients about safe practices and available resources.
- Assisted in the development of outreach materials and community events.
Emergency Room Registrar
United Hospital
Newark, NJ
09.2003 - 12.2012
- Coordinated with medical staff to ensure timely patient processing in the emergency room.
- Facilitated patient admissions by collecting necessary documentation and insurance details.
- Assisted with registering incoming ER patients into the computer system.
- Verified patient information for accuracy and completeness upon arrival.
- Assisted patients in completing forms and understanding registration procedures clearly.
- Accurately documented patient information according to hospital policies and procedures.
- Scheduled follow-up appointments for patients as directed by healthcare providers.
- Served as a liaison between physicians and other departments within the hospital setting.
Sales Associate
Lord & Taylor Department Store, Livingston NJ
Livingston, NJ
01.1991 - 11.1993
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selections and provided exceptional service.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Trained new staff on customer service protocols and sales techniques.
- Managed inventory levels and organized merchandise on the sales floor.
- Maintained cleanliness and organization in the sales area for a welcoming environment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Receptionist
Senator Frank Lantenburg
Newark, New Jersey
06.1987 - 09.1989
- Greeted visitors and clients with professionalism and courtesy.
- Managed multi-line phone system, directing calls efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments and maintained calendar for Senator's office.
- Prepared meeting materials and organized documents for events.
- Maintained a clean and organized reception area at all times.
- Coordinated travel arrangements for the Senator's engagements.
- Greeted visitors and provided them with assistance.
Education
Associate of Science - Nursing
Shaw University
Raleigh, NC 08.1985 - 09.1990
Central High School
Newark , NJSkills
- Peer support
- Patient advocacy
- Client education
- Community outreach
- Workshop facilitation
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Emotional intelligence
- Problem solving
Timeline
Peer Leader
Harm Reduction Services
05.2013 - 08.2013
Emergency Room Registrar
United Hospital
09.2003 - 12.2012
Sales Associate
Lord & Taylor Department Store, Livingston NJ
01.1991 - 11.1993
Receptionist
Senator Frank Lantenburg
06.1987 - 09.1989
Associate of Science - Nursing
Shaw University
08.1985 - 09.1990
Central High School