Adriana Greco
Telluride,CO
Summary
Passionate experience working 10+ years in luxury spa environments performing high end services of massage and facials. Experience managing large spa staff of technicians, massage therapists and estheticians. Established Account Manager gifted at lead generation and resolving customer issues. Increasing business opportunities through sharp communication skills and dedication to luxury customer service.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
Cato International
04.2022 - Current
- Negotiated sales deals between clients and contractors, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Communicated between internal and external stakeholders, clients and vendors.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Collaborated with internal teams to develop account strategy.
Senior Massage Therapist & Esthetician
Four Seasons Hotel
04.2017 - Current
- Treated guests by providing Swedish, Deep Tissue, Advanced Sports Massage, Pregnancy Massage, Couples Retreat, Hot Stone, and Body Treatments
- Assisted manager with daily spa operations, including opening and closing procedures
- Advised clients on proper home-care regimens and body products
Senior Massage Therapist & Esthetician
Madeline Hotel Auberge Restorts Collection
11.2020 - 04.2022
- Brought in new luxury brands, recreated service menus, and trained the team to elevate the level of service and products used in treatments.
- Assisted manager with daily spa operations, including opening and closing procedures, inventory checks, charting and consultations.
- Treated guests by providing Swedish, Deep Tissue, Advanced Sports Massage, Pregnancy Massage, Couples Retreat, Hot Stone, and Body Treatments
- Treated guests by providing signature facials, advanced facial treatments, and education on improving skincare regiments
- Advised clients on proper home-care regimens and body products
Spa Director - Contract
Keswick Hall
01.2022 - 04.2022
- Maximized efficiency through time management and staff supervision to boost productivity
- Assisted in opening the spa and training a new team of 16+ Lead Therapists, Therapists and Technicians
- Assisted in ordering products, tools, linens, machines, and retail for the spa
- Created protocols for massages, facials, and sequence of services
- Oversaw a private buy out of the resort and spa, ensuring the spa quota was met with the services provided
Assistant Spa Director and Lead Therapist
Dunton Hot Springs
03.2021 - 12.2021
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Oversaw operations by managing activities related to massage and esthetics training, treatment procedures, budget maintenance, inventory management and marketing.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Assisted in redefining and recreating protocols to offer luxury and elevated services.
- Held meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
Marketing Director
Cato International
06.2018 - 03.2021
- Spearheaded market research for engineering and technical consulting company that consisted of working with CEO, COO, sales and recruiting team to identity new potential clients and consultants
- Utilize diverse market research techniques involving use of LinkedIn, Indeed, client prospect websites, as well as social media
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs by 30%
- Successfully assisted in shifting company clients from Oil Industry to Pharmaceutical Industry, securing deals that resulted close to $1,000,000 in profits.
Director of Operations
World Activist Tours
07.2015 - 06.2018
- Fostered collaborative efforts to schedule, host and facilitate both international and domestic travel accommodations and retreats for clients
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism
- Wrote e-mails, created campaigns, promoted events via social media, websites, and contractors
Massage Therapist
Elements Of Touch Wellness Spa
06.2013 - 04.2017
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
Education
Associate of Arts - Hotel And Spa Management
CIDESCO
Switzerland 04.2022
Esthetician Certification
School of Botanical And Medical Esthetics
Denver, CO10.2019
ThetaHealing Practitioner And Teacher
Think Institute
Idaho Falls, ID Fort Collins, CO05.2015
Massage Therapy
Healing Arts Institute
Fort Collins, CO05.2013
Skills
- Guest Services Expertise
- Outstanding Client Care
- Customer Satisfaction
- Strong Lead Development Skills
- Prospecting and Cold Calling
- Product and Service Sales
- New Account Creation
- National Account Management
- Product Promotion
- Dependable and Responsible
- Improving Wellbeing
- Interpersonal Communication Skills
Timeline
Senior Account Manager
Cato International
04.2022 - Current
Spa Director - Contract
Keswick Hall
01.2022 - 04.2022
Assistant Spa Director and Lead Therapist
Dunton Hot Springs
03.2021 - 12.2021
Senior Massage Therapist & Esthetician
Madeline Hotel Auberge Restorts Collection
11.2020 - 04.2022
Marketing Director
Cato International
06.2018 - 03.2021
Senior Massage Therapist & Esthetician
Four Seasons Hotel
04.2017 - Current
Director of Operations
World Activist Tours
07.2015 - 06.2018
Massage Therapist
Elements Of Touch Wellness Spa
06.2013 - 04.2017
Associate of Arts - Hotel And Spa Management
CIDESCO
Esthetician Certification
School of Botanical And Medical Esthetics
ThetaHealing Practitioner And Teacher
Think Institute
Massage Therapy
Healing Arts Institute