Aguiyi Okolo

• Managed inventory of hardware components, maintaining an organized workspace with SNOW.
• Provided exceptional support during the implementation of large-scale IT projects, ensuring successful completion within deadlines.
• Enhanced system performance by troubleshooting and resolving hardware and software issues.
• Install, configure, test, maintain and troubleshoot minor/Level I end user workstation hardware
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
• Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
  

• Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
• Collaborated with housekeeping staff to ensure rooms were clean, well-stocked, and ready for guests upon arrival.
• Participated in continuing education opportunities for professional development within the hospitality industry, staying up-to-date with best practices and emerging trends.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.

During my data analytics training, I had the privilege of learning from and observing experienced professionals. As the training progressed, I had the opportunity to contribute to various work contracts that were

received.

My responsibilities included:

• Executing complex SQL queries
• Providing valuable insights and perspectives
• Engaging in data transformation, data modeling, and data exploration
• Remote application support via screen share
• Assisting with the creation of reports using SSRS and Power BI
• Addressing ticket requirements and creation of tickets
• Client support via phone, video conference call, or email
• Tuned systems to boost performance.

• Installed cabling, wireless routers and telephone systems for data communications networks.
• Diagnosed and resolved hardware problems and replaced defective components.
• Analyzed and defined network requirements, optimization and support for small projects.
• Dressed and installed fiber cabling and hardware.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
• Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.