EDUARDO SANCHEZ
South Amboy,NJ
Summary
Highly dedicated, focused and diligent college graduate seeking to build a professional career in technology and customer support
Overview
10
10
years of professional experience
Work History
PC Technician
PCR Systems, Inc
07.2022 - Current
- Assisted with troubleshooting hardware and software in a hospital environment
- Assisted users troubleshooting mobile devices
- Imaged and deployed Windows-based PCs
- Patched Ethernet cables to network switches, patch panels, and end-user workstations.
PC Technician
Insight Global
01.2022 - 07.2022
- Assisted in Epic migration
- Installation of hardware & software as required
- Provide post-migration support
- Maintained Spreadsheets and took inventory of devices
Technical Assistant
Pinnacle Telecom Group, LLC
07.2021 - 10.2021
- Installed and configured hardware and software.
- Set up tests to evaluate new devices
- Provided feedback and documentation on new devices
- Supported the roll-out of new applications
PC Tech
ROBERT HALF INTERNATIONAL
11.2020 - 07.2021
- Assisted in migration and upgrade of equipment to the network
- Troubleshoot issues in migration process and installed required equipment and software
- Installed and troubleshoot imprivata and citrix software
Junior Associate
INFOSYS LIMITED
12.2018 - 05.2020
- Assist clients with level one tech support and troubleshooting
- Manage and track client’s issues ad queries through ticketing system
Incentive Processor
CLEARESULT CONSULTING INC.
01.2017 - 10.2018
- Record, review and track rebate applications submitted by customers for completeness, accuracy and program incentive eligibility.
- Assist in the resolution of customer issues.
- Document calls and customer issues in program database.
- Follow-up with customers to secure necessary documentation.
- Work with Customer Call Center to answer customer inquiries.
Command Center Operator
PACIFIC CONTROL INC.
12.2014 - 05.2016
- Assisted in operation of HVAC control system
- Performed quality checks on client dashboards
- Ensured HVAC units operated at required times
- Assisted clients with troubleshooting
Education
Associate's Degree in Applied Science - Computer & Information Systems
MIDDLESEX COUNTY COLLEGE
Edison, NJ01.2014
MIDDLESEX COUNTY COLLEGE
Edison, NJ11.2014
Skills
- Microsoft Office Applications (Word, Excel, Access)
- Programming Languages: Java, Visual Basic, C, SQL
- UNIX shell scripting
- Experience with Microsoft Dynamics CRM
- Experience with imprivata and citrix software
- Fluency in English and Spanish
Timeline
PC Technician
PCR Systems, Inc
07.2022 - Current
PC Technician
Insight Global
01.2022 - 07.2022
Technical Assistant
Pinnacle Telecom Group, LLC
07.2021 - 10.2021
PC Tech
ROBERT HALF INTERNATIONAL
11.2020 - 07.2021
Junior Associate
INFOSYS LIMITED
12.2018 - 05.2020
Incentive Processor
CLEARESULT CONSULTING INC.
01.2017 - 10.2018
Command Center Operator
PACIFIC CONTROL INC.
12.2014 - 05.2016
Associate's Degree in Applied Science - Computer & Information Systems
MIDDLESEX COUNTY COLLEGE
MIDDLESEX COUNTY COLLEGE