Merquis Sosa
Bronx,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
PC Technician
Pro4ia
New York
12.2021 - Current
- Maintaining computer systems, troubleshooting errors, repairing the organization's hardware, installing and updating software packages, creating and maintaining computer networks, and cable management.
- Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
- Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
- Assessed customer needs to determine best solutions for computer problems.
- Provided remote support to customers using a variety of remote access tools.
- Monitored network performance to ensure optimal efficiency of computer systems.
Driver
Amazon Logistics
Bronx
08.2018 - 04.2021
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Organized and managed the inventory of all incoming and outgoing shipments.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Monitored freight costs to ensure compliance with company budget guidelines.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Ensured that all shipments met international regulations for customs clearance.
- Implemented strategies to reduce transportation costs while maintaining high service levels.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Organized and maintained order documentation.
- Conducted inventory checks and resolved discrepancies.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Manager of Operations
Walmart
Erie, Pennsylvania
05.2015 - 11.2018
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, and industry standards. Related to the operation of the business.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Coordinated with other department heads to align operational activities with overall company objectives.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
High school diploma -
Archimedes Academy for Math, Science and Technology
06.2016
Associate Computer Science -
Westchester Community College
Skills
- C Software Development
- Network Appliance Troubleshooting
- Able to troubleshoot Windows PC's and networks
- Diagnosing Windows Machine Performance Problems
- Data and Log Analysis
- Incident Response Life Cycle
- Network Analysis and Troubleshooting
- Packet Capture Analysis
- Analytical Skills
- Network Monitoring and Management
- Proficient in Microsoft Office (Word, Power Point, Excel and Outlook)
- Fluent Spanish Speaker
- Time-management
- Critical Thinker
- Fast learner
- Team player with ability to handle complaints
- Extremely responsible and organized
- Strong communication skills
- Network configuration
- Advanced troubleshooting
- Software Installation
- Software Updates
- Hardware Repair
- Hardware upgrades
- Performance Optimization
- Data Recovery
- Application installations
- Debugging
- System diagnostics
- Software configuration
- Remote assistance
- Remote Support
Leadership Experience
- Archimedes Academy for Math, Science and Technology, Co-editor, Yearbook Committee, 09/01/15, 06/01/16, Designated tasks to other members
- Archimedes Academy for Math, Science and Technology, Co-captain, Basketball Team, 09/01/12, 06/01/16, Led the team to a successful season
Timeline
PC Technician
Pro4ia
12.2021 - Current
Driver
Amazon Logistics
08.2018 - 04.2021
Manager of Operations
Walmart
05.2015 - 11.2018
High school diploma -
Archimedes Academy for Math, Science and Technology
Associate Computer Science -
Westchester Community College
Similar Profiles
Ryan BaileyRyan Bailey
Security Supervisor at A & H SecuritySecurity Supervisor at A & H Security
Isaiah RamlalIsaiah Ramlal
Student Intern- OLQA School at CRNY CWSP Professional DevelopmentStudent Intern- OLQA School at CRNY CWSP Professional Development
Tara NelsonTara Nelson
Social Worker at Montefiore Medical GroupSocial Worker at Montefiore Medical Group