Clarance Houston
Anderson,TX
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Rational Correctional Officer Supervisor with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent courtroom knowledge to transport inmates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
PC Technician
AC Wireless Solutions
02.2016 - Current
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Set up and maintained user accounts and client access.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Trained customer employees and managers on machine use and maintenance.
- Assisted customers with technical support inquiries.
Major of Correctional Officers
Texas Department Of Criminal Justice
05.2021 - 07.2023
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Coordinated responses to emergency situations arising in different prison locations.
- Monitored and confirmed compliance with safety standards and regulations.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Participated in development of correctional policies and procedures.
- Supervised 300 employees and performance of tasks and managed 2000 offenders.
- Handled inmate counts and searches for missing inmates.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Captain of Correctional Officers
Texas Department Of Criminal Justice
04.2020 - 04.2021
- Resolved issues and disputes between inmates professionally and respectfully.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Responded to emergency situations and provided first aid following facility guidelines.
- Coordinated responses to emergency situations arising in different prison locations.
- Monitored and confirmed compliance with safety standards and regulations.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Participated in development of correctional policies and procedures.
- Supervised 300 employees and performance of tasks and managed 2000 offenders.
- Handled inmate counts and searches for missing inmates.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Lieutenant of Correctional Officers
Texas Department Of Criminal Justice
01.2014 - 03.2020
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Coordinated responses to emergency situations arising in different prison locations.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Supervised 50 employees and performance of tasks and managed 2000 offenders.
- Completed daily work report sheets and delegated tasks to employees.
- Resolved issues and disputes between inmates professionally and respectfully.
- Participated in development of correctional policies and procedures.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Sergeant of Correctional Officers
Texas Department Of Criminal Justice
05.2010 - 12.2013
- Completed daily work report sheets and delegated tasks to employees.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Resolved issues and disputes between inmates professionally and respectfully.
- Handled inmate counts and searches for missing inmates.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised 70 employees and performance of tasks and managed 2500 offenders.
- Responded to emergency situations and provided first aid following facility guidelines.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Correctional Officer
Texas Department Of Criminal Justice
03.2005 - 04.2010
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Enforced rules and regulations to maintain order among inmates.
- Searched building and grounds, living quarters, and work areas for contraband.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Education
Bachelor of Science - English Education
San Jacinto College District
Pasadena, TXBachelor of Science - English Education
Sam Houston State University
Huntsville, TXHigh School Diploma -
Smiley High School
Houston, TX08.2002
Skills
- Printers and Peripherals
- Warranty Requirements
- Software Patching
- Leading Software Development Teams
- Install Software
- System Testing
- Software Application Testing
- Service Desk Team Management
- PC Support
- Technical Analysis
- Computer Configurations
- Technical Support
- Hardware Knowledge
- Hardware Evaluation
- Settings Configuration
- Microsoft Office
- Configuration Management
- Computer Hardware Knowledge
- Issue Tracking
- Virus Detection Software
- Apple IOS
- Computer Troubleshooting
- Component Replacements
Timeline
Major of Correctional Officers
Texas Department Of Criminal Justice
05.2021 - 07.2023
Captain of Correctional Officers
Texas Department Of Criminal Justice
04.2020 - 04.2021
PC Technician
AC Wireless Solutions
02.2016 - Current
Lieutenant of Correctional Officers
Texas Department Of Criminal Justice
01.2014 - 03.2020
Sergeant of Correctional Officers
Texas Department Of Criminal Justice
05.2010 - 12.2013
Correctional Officer
Texas Department Of Criminal Justice
03.2005 - 04.2010
Bachelor of Science - English Education
San Jacinto College District
Bachelor of Science - English Education
Sam Houston State University
High School Diploma -
Smiley High School
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