Kevin James Lamson Jr
Chula Vista,CA
Summary
Results-oriented IT professional currently holding a TS/SCI clearance with expertise in computer network troubleshooting, voice communication networks, system administration, and communications security. Strong leadership and teamwork abilities with a proven track record in maintaining and safeguarding critical IT assets. Seeking to leverage my skills and experience in a challenging IT role.
Overview
6
6
years of professional experience
Work History
Sr PC Technician
FEDITC
03.2024 - Current
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Configured and Provisioned mobile devices to ensure VIP personnel and remote users had efficient and affective communication capabilities on and off-site.
- Diagnosed network problems involving combination of hardware, software, power and communications issues resulting in minimal downtimes.
- Performed regular audits on devices for policy compliance, identifying areas requiring improvement or remediation efforts.
- Leveraged remote access tools for efficient troubleshooting, minimizing disruptions to employee workflow during support interactions.
- Mentored junior team members in best practices for desktop support, helping develop the next generation of skilled IT professionals.
Senior PC Technician
Jacobs
08.2023 - 03.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Imaged computers for Classified, Unclassified, and tactical usage.
- Granted system permissions to new employees.
- Assisted in remediating any vulnerabilities to software and computers.
- Deprovisioned accounts in accordance with policies and guidelines.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Configured systems according to prescribed software and hardware frameworks.
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Managed and regularly updated inventory of all assets of N6.
Information System Technician (E-5)
US Navy
06.2021 - 08.2023
- Supervised 18 sailors in the management, accountability, and inventory of 168 pieces of CCI and other equipment valued at $563,000 as Det Rota N6.
- Responsible for the safeguarding and management of all Echo EKMS, classified documents, and administrative control over 32 SIPR and NIPR accounts of deployed sailors.
- Provided communication and EKMS equipment support aboard the GARY CHOUEST, ensuring full salvage and recovery of an F35B worth $115 million.
- Supported N6 requirements as an Expeditionary Designated Marksman IT, ensuring worldwide deployability.
- Trained and supervised seven senior sailors in communication equipment across four platoons and five warfare areas, achieving an overall 97% certification score.
- Led the transfer of work center CS32 from HQ N6 to Echo Company, contributing to company wide self-sufficiency and mission success.
- Monitored 32 NIPR/SIPR servers, network connections, and firewalls to maintain maximum up-time and functionality.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
Information System Technician (E-4)
US Navy
09.2019 - 06.2021
- Responsible for 256 hours of maintenance on 386 pieces of communication and intelligence-gathering equipment, totaling $5.25 million
- Managed 84 non-classified and Secret Internet Protocol Router assets and accounts as a Trusted Agent, resulting in a reliable communications network
- Demonstrated exceptional inter-unit operability during training with EODMU Eight, enabling 98% uptime communications between MSRON THREE and EOD
- Led in the review and recertification of our vault following all proper regulations and mitigations and maintained proper inventory and safeguarding of all Echo radios and
- COMSEC material in the vault while deployed, resulting in zero discrepancies.
- Handled initial troubleshooting and escalation of service requests.
Information System Technician (E-3)
US Navy
10.2018 - 09.2019
- Participated in A+, Cisco Certified Network Associate, Windows, and intermediate level education courses, preparing for a future career in the US Navy.
Education
High School Diploma -
Paul V Moore High School
Central Square, NY2016
Skills
- Computer Network Troubleshooting
- Voice communication network
- Network hardware and computer maintenance
- COMSEC
- Electric Key Management System (EKMS)
- System Administration
- Active Directory
- Computer System Maintenance
- Computer Configurations
- Helpdesk Services
- Printers and Peripherals
- Mobile Device Deployment
Accomplishments
- Certifications:
- CompTIA Security+
- Key Management Infrastructure Local Element
Timeline
Sr PC Technician
FEDITC
03.2024 - Current
Senior PC Technician
Jacobs
08.2023 - 03.2024
Information System Technician (E-5)
US Navy
06.2021 - 08.2023
Information System Technician (E-4)
US Navy
09.2019 - 06.2021
Information System Technician (E-3)
US Navy
10.2018 - 09.2019
High School Diploma -
Paul V Moore High School
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