Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Settles

Rockville,MD

Summary

Resourceful PC Technician known for high productivity and efficient task completion. Possess specialized skills in hardware troubleshooting, software installation, and network configuration. Excel at problem-solving, time management, and communication, ensuring smooth technology operations in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr Pc Technician

SAIC
Crystal City, VA
06.2024 - Current
  • Support day-to-day IT operations for SOCOM in the National Capital Region (D.C. area).
  • Analyzed and resolved issues affecting computer and information system functionality at any time.
  • Handled diverse peripherals alongside PCs, laptops and different client devices.
  • Ensured optimal functionality of all communication systems for warfighters and senior defense officials.
  • Coordinated with network services, software engineering, and asset management teams to restore service.
  • Perform installation, repair, and preventive maintenance of workstations and associated software and hardware.
  • Troubleshoot and resolve software and hardware failures, applying specialized knowledge to restore equipment within established Service Level Agreements (SLAs).
  • Handle the secure removal and proper disposal of obsolete equipment and classified data.
  • Document, upgrade, and replace both hardware and software systems as needed.
  • Maintain and support user account access, including administrative rights, security policies, and system group configurations.
  • Utilized registry edits, patch installations, and Active Directory policy adjustments for technical fixes.
  • Installed, operated, and maintained various IT equipment like computers, workstations, laptops, thin clients, printers, and scanners.

System Administrator

Army
Augusta
11.2018 - 07.2024
  • Maintained LAN infrastructure and computing systems.
  • Executed system administration for battalion, army, and national operations.
  • Facilitated user troubleshooting for operating system issues, peripheral devices complications, and software problems.
  • Administered controls to uphold compliance with prescribed policies.
  • Supervised operations of the Network Service Desk focusing on incident handling, problem resolution, and change implementation.
  • Collaborated in planning, configuring, and monitoring WANs.

Education

Bachelor of Science - COMPUTER INFOMATION SYSTEMS

Livingstone College
Salisbury, NC
05-2018

Skills

  • Network troubleshooting
  • Technical support
  • System administration
  • Problem solving
  • Team collaboration
  • Change management
  • User account management
  • Hardware maintenance
  • Incident resolution
  • Software installation

Certification

  • Security plus

Timeline

Sr Pc Technician

SAIC
06.2024 - Current

System Administrator

Army
11.2018 - 07.2024

Bachelor of Science - COMPUTER INFOMATION SYSTEMS

Livingstone College

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Nicholas Settles