TESHAGER ADDE
SACRAMENTO,CA
Summary
Dynamic PC Technician with extensive experience at Apple, excelling in hardware troubleshooting and software installation. Proven track record of enhancing system performance and customer satisfaction through advanced diagnostics and effective problem-solving. Skilled in firmware upgrades and inventory management, fostering collaboration to deliver tailored IT solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PC Technician II
Apple/Volt
Sacramento, California
11.2020 - Current
- Troubleshoot and analyzed computer hardware and software problems on Apple devices
- Testing and installing pre-production motherboard (ORT) and running diagnostics software and firmware
- Rectified issues include intermittent display outputs, SSD drives, logic boards, and physical condition
- Serviced and replaced faulty parts on Apple devices including display, logic board, keyboard, batteries, and touch ID
- Performed firmware upgrades and re-serialization
- Create backup and Install end-user UNIX-based operating system (Mac OS)
- Inventory management and documentation for each repair and task
- Maintained accurate and detailed documentation of service activities, including service reports, equipment maintenance logs, and customer communication, ensuring comprehensive records for future reference
- Conducted diagnostics and testing of PC components, using advanced tools and equipment, to efficiently identify and resolve issues
PC Technician I (MAC)
Apple/Volt
03.2021 - 07.2022
- Provided technical expertise and on-site support for installing, troubleshooting, and repairing complex equipment and systems, ensuring minimal downtime and maximum customer satisfaction
- Diagnose and resolve hardware and software issues for diverse clients, including individuals, small businesses, and corporate offices
- Install, configure, and upgrade operating systems, software applications, and hardware components such as RAM, hard drives, and graphics cards
- Perform regular maintenance and updates to ensure optimal performance and security of clients' computer systems
- Provide technical support and troubleshooting via phone, email, and in-person visits, ensuring timely resolution of technical issues
- Collaborate with team members to develop and implement IT solutions tailored to client's specific needs and budget constraints
- Conduct hardware and software inventory management, including tracking assets, maintaining documentation, and recommending upgrades or replacements as needed
- Train on properly using technology and software applications, empowering them to maximize productivity and efficiency
- Conducted diagnostics and testing of PC components, using advanced tools and equipment, to efficiently identify and resolve issues
- Demonstrated exceptional problem-solving skills by quickly analyzing complex technical issues, identifying root causes, and implementing effective solutions, resulting in significant cost savings
- Maintained accurate and detailed documentation of service activities, including service reports, equipment maintenance logs, and customer communication, ensuring comprehensive records for future reference
- Provided outstanding customer service, communicating technical concepts clearly and effectively to non-technical individuals, and building strong relationships based on trust and professionalism
Apple Inc. EFFA Technician July 2018 – July 2019 V
Apple
Sacramento, California
07.2018 - 01.2020
- Functional testing, troubleshooting, and repairing of IPhone Tablets and Other Apple
products.
● FETCH and RADAR data base system (software based)
● WORK ORDER with different fail code and verification.
Wolaita Zone Urban Development and Housing Departm
Wolaita zone urban development and housing departm
WOLITA SODO , SOUTH ETHIOPIA
01.2016 - 03.2018
- Assembling racks for the light rail system
- Making ready wire and installing cables and wire for racks
- Installing the parts and making sure to have the right parts inspecting and testing, and wire installation
- Assembling, and installing components
- Checking inventory for all mechanical parts that need to be installed
- Provision to install troubleshoot and repair the racks to the system and additional equipment to the racks
- Perform electrical and mechanical commissioning of light rail and coaches
- Read and interpret drawings and diagrams work orders and reports
Wolaita Soddo City Municipalities SNNPR, ETHIOPIA
Wolaita Soddo City Municipalities
Wolaita Soddo City , ETHIOPIA
10.2010 - 09.2015
- Provide protective security services for high-profile clients, including executives, diplomats, and VIPs, ensuring their safety and privacy at all times
- Conduct threat assessments and risk analyses to identify potential security vulnerabilities and develop comprehensive security plans and protocols
- Implement security measures such as access control, perimeter checks, and surveillance to prevent unauthorized access and mitigate security risks
- Coordinate with law enforcement agencies, security teams, and emergency responders to address security incidents and maintain a safe environment for clients
- Conduct security briefings and training sessions for clients and their staff on security protocols, emergency procedures, and personal safety measures
- Conduct regular security audits and inspections to ensure compliance with security standards and recommend improvements to enhance overall security posture
- Maintain detailed security logs, incident reports, and documentation to track security activities, incidents, and trends for analysis and reporting purposes
Education
Bachelor of Science - Computer Science
DILLA UNIVERSITY
ETHIOPIA07-2019
Skills
- Communication Skills
- Hardware troubleshooting
- Software installation
- Firmware upgrades
- Operating system configuration
- Component testing
- Technical support
- Inventory management
- Problem solving
- Team collaboration
- System diagnostics
- Data backup
- Software updates
- Virtualization
- Software configuration
- Advanced troubleshooting
- Network configuration
- Hardware repair
- Computer assembly
- Data recovery
- Driver updates
- Hardware installation
- Printer troubleshooting
- Wireless networking
- Hardware upgrades
- Mobile device support
- Network troubleshooting
- Technical Support
- System Support
- Ticketing Systems
- Printers
- Customer Service
- Networking
- Problem-Solving
Certification
- CompTIA A+ APPLE CERTIFICATIONS
Personal Information
Title: PC Technician
Affiliations
● Use anti-virus tools to prevent and recover from malware infections.
● Diagnose and resolve Windows, PC hardware, network, and printer troubleshooting scenarios.
Languages
English
Full Professional
AMHARIC
Full Professional
Timeline
PC Technician I (MAC)
Apple/Volt
03.2021 - 07.2022
PC Technician II
Apple/Volt
11.2020 - Current
Apple Inc. EFFA Technician July 2018 – July 2019 V
Apple
07.2018 - 01.2020
Wolaita Zone Urban Development and Housing Departm
Wolaita zone urban development and housing departm
01.2016 - 03.2018
Wolaita Soddo City Municipalities SNNPR, ETHIOPIA
Wolaita Soddo City Municipalities
10.2010 - 09.2015
Bachelor of Science - Computer Science
DILLA UNIVERSITY
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