TESHAGER ADDE
Sacramento,US
Summary
Experienced IT professional with a strong background in hardware setup, software support, and technical troubleshooting, eager to leverage analytical problem-solving skills and adaptability to new technologies as an IT Support Specialist. Proven ability to enhance system performance and collaborate effectively with teams. Dedicated to providing exceptional customer service and technical expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PC Technician II
Apple Inc
Sacramento, California
03.2020 - 02.2026
- Hardware Setup & Maintenance: Installing, assembling, and repairing all Apple products.
- Software Support: Installing, configuring, and updating operating systems
- Troubleshooting: Identifying, diagnosing, and resolving hardware/software issues and network connectivity problems.
- Documentation: Recording maintenance, repairs, and process.
- Technical Knowledge: Proficiency with PC components, operating systems, and networking fundamentals.
- Tools & Equipment: Experience with diagnostic tools, hand tools, and software utilities.
EFFA Technician
Apple
Sacramento, California
07.2018 - 07.2019
- Diagnostics & Repair: Utilize specialized tools to fix broken screens, replace batteries, and repair water damage or damaged charging ports.
- Software Troubleshooting: Resolve operating system issues, bugs, and perform software updates.
- Quality Assurance: Conduct functionality tests to ensure devices are fully operational before returning them to customers.
- Inventory & Documentation: Keep accurate, detailed records of repairs and manage parts inventory
Computer Helpdesk Technician
WOLAITA ZONE
WOLAITA SODO, SOUTH ETHIOPIA
09.2011 - 05.2018
- Created user accounts, set up computers, installed printers and other peripherals, configured network connections, and troubleshoot connectivity problems.
- Assisted users in installing operating systems, applications, updates, patches. on their computers.
- Provided technical assistance to with computer hardware and software issues via phone, email, and in-person support.
- Documented all work done in a ticketing system so that progress can be tracked easily.
- Diagnosed technical problems using remote access tools and provided solutions through online chat sessions or over the phone.
- Collaborated with IT team members to develop strategies for maintaining high levels of customer service satisfaction.
- Performed upgrades on existing systems with the latest operating system releases and applications.
- Troubleshot various hardware and software issues to determine root cause of problems.
- Installed, configured, maintained and upgraded hardware components such as servers, routers, switches and firewalls.
- Created technical documentation for IT projects and processes.
- Improved system performance by identifying problems and recommending changes.
Education
Associate of Applied Science - Computer Information Systems
ASHER COLLEGE
SACRAMENTO01-2021
Bachelor of Science (B.S.) - Computer Science
DILLA UNIVERSITY
SOUTH ETHIOPIA, US07-2010
Skills
- Customer service excellence
- Effective communication skills
- Patience in user interactions
- Active listening techniques
- Time management strategies
- Adaptability to new technologies
- Analytical problem-solving skills
- Team collaboration
Certification
- CompTIA A+, CompTIA NET (pending)+,CompTIA SEC+(pending)
- Apple Certifications, Apple
Timeline
PC Technician II
Apple Inc
03.2020 - 02.2026
EFFA Technician
Apple
07.2018 - 07.2019
Computer Helpdesk Technician
WOLAITA ZONE
09.2011 - 05.2018
Bachelor of Science (B.S.) - Computer Science
DILLA UNIVERSITY
Associate of Applied Science - Computer Information Systems
ASHER COLLEGE