ULYSSES SIERRA
Sacramento
Summary
Dedicated automotive technician with extensive experience in fleet maintenance and service operations. Proficient in diagnostics, preventive maintenance, and team leadership, facilitating effective communication with customers and optimizing shop workflow. Proven commitment to enhancing service quality and meeting operational goals through strategic technician training and parts management.
Overview
20
20
years of professional experience
Work History
Mobile Service Center Technician
AMERIT FLEET SOLUTIONS
08.2020 - 08.2025
- Performed maintenance and repairs supporting Amazon commercial delivery fleets.
- Coordinated ordering, receiving, and inventory management of repair parts to reduce vehicle downtime.
- Communicated repair recommendations, maintenance schedules, and vehicle status updates directly with customers.
- Selected to train newly hired technicians based on technical knowledge and operational experience.
- Recognized by leadership for reliability, professionalism, and service quality.
Brake & Alignment Technician
LES SCHWAB TIRES
11.2019 - 08.2020
- Performed brake inspections, alignments, suspension repairs, and preventive maintenance services.
- Managed repair orders from intake through completion while maintaining productivity goals.
- Assisted store leadership with workflow coordination, customer communication, and inventory support.
- Retained during COVID staffing reductions due to technical versatility and strong performance.
Service Advisor / Shop Manager
OKAY TIRES
05.2018 - 11.2019
- Directed daily shop operations, technician scheduling, and repair prioritization.
- Maintained inventory accuracy and coordinated parts procurement.
- Served as a primary customer contact, providing estimates, repair updates, and delivery timelines.
- Earned multiple performance-based raises, monthly bonuses, and Employee of the Month recognition.
Lead Alignment Technician
LES SCHWAB TIRES
03.2017 - 05.2018
- Diagnosed alignment concerns and completed corrections to manufacturer specifications.
- Assisted technicians with troubleshooting difficult repairs and minimizing comebacks.
- Maintained efficient shop workflow through proactive parts coordination.
Production Supervisor
American Building Supply
06.2016 - 03.2017
- Supervised daily production activities to ensure efficiency and quality standards.
- Managed team schedules and assigned tasks to optimize workflow.
- Monitored equipment performance and coordinated maintenance as needed.
- Implemented process improvements to enhance production capabilities.
- Enforced compliance with safety regulations and company policies.
- Collaborated with quality control to address production issues promptly.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Coordinated production requirements with material handling and staffing functions.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Sales & Service / Assistant Manager
Les Schwab Tires
Sacramento
05.2009 - 05.2015
- Handled customer inquiries and provided product information efficiently.
- Conducted routine inspections of tools and equipment for safety compliance.
- Collaborated with team members to ensure smooth daily operations.
- Participated in training sessions to enhance product knowledge and service skills.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection and ordering, providing helpful advice and information.
- Maintained accurate records of customer orders, returns, refunds and exchanges.
- Ensured all products were properly priced before being placed on shelves or sold to customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed daily operations to ensure efficient tire service and customer satisfaction.
- Collaborated with staff to improve service processes and enhance customer experience.
- Implemented safety procedures to promote a safe working environment for employees.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
Automotive Technician
Gonzales Auto Body
06.2005 - 04.2009
- Collaborated with team members to streamline repair processes and improve efficiency.
- Maintained a clean and organized work environment to ensure safety standards.
- Communicated with customers to explain service needs and recommendations clearly.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
Forklift Operator
Farmer's Rice Cooperative
07.2006 - 02.2007
- Operated forklifts to transport materials within the cooperative facility.
- Loaded and unloaded rice products from trucks and storage areas.
- Inspected equipment daily for safety and operational efficiency.
- Collaborated with team members to streamline loading processes.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
Education
Automotive Science Program -
Universal Technical Institute (UTI)
Sacramento01-2008
High School Diploma -
Luther Burbank High School
Sacramento06-2003
Skills
- Brake and suspension systems
- Steering and alignment
- Cooling and emissions systems
- Axles and tune-ups
- Preventive maintenance
- Electrical fundamentals
- Fleet management
- Work order management
- Field service management
- Service quality assurance
- Safety protocols
- Customer service
- Team leadership
- Effective communication
- Customer service excellence
- Team leadership skills
Languages
- English
- Spanish
Timeline
Mobile Service Center Technician
AMERIT FLEET SOLUTIONS
08.2020 - 08.2025
Brake & Alignment Technician
LES SCHWAB TIRES
11.2019 - 08.2020
Service Advisor / Shop Manager
OKAY TIRES
05.2018 - 11.2019
Lead Alignment Technician
LES SCHWAB TIRES
03.2017 - 05.2018
Production Supervisor
American Building Supply
06.2016 - 03.2017
Sales & Service / Assistant Manager
Les Schwab Tires
05.2009 - 05.2015
Forklift Operator
Farmer's Rice Cooperative
07.2006 - 02.2007
Automotive Technician
Gonzales Auto Body
06.2005 - 04.2009
Automotive Science Program -
Universal Technical Institute (UTI)
High School Diploma -
Luther Burbank High School