Bryan Lopez
Houston,TX
Summary
Customer-focused IT professional with experience troubleshooting hardware/software, managing support tickets, and assisting end-users. Pursuing CompTIA A certification to expand skills in IT support and cloud computing. Seeking a technical role to apply problem-solving, customer service, and support skills to enhance operations and user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PC Technician II
Lone Star College East Aldine Center
Houston, TX
12.2024 - Current
- Provide hardware troubleshooting and support, resolving issues within strict deadlines to ensure minimal disruption to end users
- Assist faculty, staff, and students with computer-related issues, ensuring high levels of customer satisfaction
- Document and report all service requests, repairs, and hardware installations accurately for future reference and audits
- Monitor and maintain the functionality of classroom and office technology, minimizing downtime
Professional Parts Specialist
O'Reilly Auto Parts
Houston, TX
11.2022 - Current
- Delivered excellent customer service by diagnosing and resolving customer issues, which honed problem-solving and communication skills applicable to technical support
- Responded to inbound calls to assist customers, similar to handling IT support tickets, ensuring timely responses and resolution of issues
- Delivered accurate information on product availability and installation, similar to guiding users through technical troubleshooting steps
Cloud Solutions Analyst (Service Learning Project)
Professional Pathways of Southwestern Pennsylvania
Washington, PA
01.2022 - 04.2022
- Collaborated with a team to design cloud migration strategies tailored to client needs
- Conducted budget analysis and outlined pros/cons for transitioning from on-premises to cloud infrastructure
- Delivered detailed presentations to the client, highlighting scalability, cost efficiency, and long-term benefits of cloud solutions
Founding Member
Washington & Jefferson College
Washington, PA
09.2021 - 04.2022
- Contributed to club meetings on various technology topics, such as 3D printing, fostering a collaborative learning environment and enhancing knowledge sharing among students
- Collaborated with faculty to foster student engagement in tech
Education
Cloud Computing Workforce Certificate - Cloud Computing
Lone Star College Kingwood
12.2025
B.A. - Computing Information Studies And Music
Washington & Jefferson College
05.2022
Skills
- Technical Skills:: Microsoft Office Suite, Hardware Maintenance & Installation, Networking, Troubleshooting
- Soft Skills: Customer Service, Problem-Solving, Communication & Support, Analytical Thinking
Certification
- CompTIA A+ Training - [In Progress]
Languages
Spanish
Native or Bilingual
Timeline
PC Technician II
Lone Star College East Aldine Center
12.2024 - Current
Professional Parts Specialist
O'Reilly Auto Parts
11.2022 - Current
Cloud Solutions Analyst (Service Learning Project)
Professional Pathways of Southwestern Pennsylvania
01.2022 - 04.2022
Founding Member
Washington & Jefferson College
09.2021 - 04.2022
Cloud Computing Workforce Certificate - Cloud Computing
Lone Star College Kingwood
B.A. - Computing Information Studies And Music
Washington & Jefferson College