Jacob Bunday
Muscatine,IA
Summary
Seasoned IT professional with over a decade of experience, I have worked with several MSP's and Corporations, where I excelled in advanced routing, switching, and server support. Demonstrated expertise in Microsoft Server architecture and a proven ability to prioritize tasks effectively in high-pressure environments. Renowned for exceptional problem-solving skills and strong interpersonal communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PC Technician II
The Raymond Corporation
Muscatine, IA
07.2023 - Current
- Maintaining computer systems, Troubleshooting errors, And repairing the Enterprise hardware while working in a client-server WAN/LAN environment
- We Utilize a ticketing system to resolve issues remotely and in person
- On any given day I will work on a wide variance of issues
- Including Windows Server Issues, And Switchport configuration issues.
- Access and WLAN WLC issues
Technical Support Agent III
Onshore Outsourcing
10.2021 - 02.2023
- Answer support calls for Little Ceasar’s stores Domestic and International to troubleshoot technical issues for the employees and owners
- The scope of work also requires filling out consistent and correct information in a ticketing system while working with the callers
- Primarily Windows, POS and networking issues on a daily basis
- Some database and server work was also needed
- Remote
Technical Support Agent II
Tech Mahindra
Plano, TX
09.2019 - 02.2020
- Company Overview: Global MSP based out of Plano,TX.
- The scope of work for this employer primarily consisted of answering front end phone calls and resolving Windows Server and Networking issues
- The primary client for this employer was a large hospital
- Worked with Servicenow ticketing system
Systems Administrator
Xpertek IT
Irving, TX
05.2018 - 12.2018
- Company Overview: MSP with three employees overseeing thousands of endpoints.
- My daily responsibilities include supporting the companies clients with their IT needs
- Everything from password recovery to account creation via AD on a Windows domain controller and even basic hardware assistance
- I also ensured the setup of all new devices before deployment to a client
- We typically perform our daily work tasks via a ticketing system
- G-Suite and O365 Administration
- Switchport configuration
Desktop Support Specialist (Tech Link Center)
Microsoft
Irving, TX
03.2016 - 08.2016
- Independent Contractor role, Tech-link center Troubleshoot and resolve any issue for all Microsoft assets
- Ensure operability of any Microsoft Employee's asset
- reimaging via WDS
- Break/Fix of all Hardware
- Front End support for Microsoft
Education
AAS - Computer Network Engineering
Collin County Community College
Frisco, TX01.2014
Skills
- Prioritizing and executing tasks in a high-pressure environment
- Experience with multiple ticketing systems
- Strong interpersonal and oral communication skills
- Proficient with Microsoft Office Suite
- Advanced routing and switching knowledge
- 10 Years of Active Directory and Windows Server Support
- Strong Microsoft Server Architecture Knowledge
- Extensive experience with the Servicenow ticketing system
- Office 365 Administration
- Extensive ACL and OSI Model Knowledge
- Ethernet packet analysis knowledge
- Very firm hardware and cabling knowledge
- Firm understanding of Cisco networking devices
- Basic understanding of Linux platforms
- Extensive experience working in Client-Server LAN and WAN environments
- G-Suite administration
- Extensive Cisco CLI experience
- Hardware installation
- Software configuration
- Software updates
- Computer assembly
- Virus removal
- Operating system expertise
- Virtualization
- Security implementation
- Advanced troubleshooting
- Performance optimization
- Remote assistance
- Preventative maintenance
- Wireless networking
- Software installation
- Driver updates
- Network configuration
- Printer troubleshooting
- Basic programming
Certification
Cisco Certified Networking Associate, 2027
Personal Information
Title: IT Support Specialist II
Personalcellphone
(214)578-4069
References
References available upon request.
Timeline
PC Technician II
The Raymond Corporation
07.2023 - Current
Technical Support Agent III
Onshore Outsourcing
10.2021 - 02.2023
Technical Support Agent II
Tech Mahindra
09.2019 - 02.2020
Systems Administrator
Xpertek IT
05.2018 - 12.2018
Desktop Support Specialist (Tech Link Center)
Microsoft
03.2016 - 08.2016
AAS - Computer Network Engineering
Collin County Community College