Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JEFF BAYOL

Katy,United States

Summary

Cloud computing student pursuing a Bachelor of Science with a focus on solution architecture, currently working as a PC technician. Detail-oriented technician WITH a passion in cloud computing. Experienced in diagnosing hardware and software issues, fostering efficient IT operations, and managing cloud infrastructure.

Overview

2
2
years of professional experience
4
4
Certifications

Work History

PC TECHNICIAN II

Lone Star College-CyFair
Cypress, United States
10.2024 - Current
  • Manages IT service desk operations responding to daily tickets via ServiceNow, maintaining a 86% first-call resolution rate and consistent user satisfaction
  • Provides comprehensive technical support for an enterprise environment of 3,600+ computers, delivering solutions for hardware failures, software conflicts, and network connectivity issues
  • Assists in setting up computers in classroom environments, ensuring proper configuration and functionality.
  • Conduct routine room inspections to maintain equipment readiness, and a safe learning space.
  • Diagnosed and resolved hardware and software issues.
  • Provided technical support via phone, email, and in-person consultations.
  • Maintained inventory of computer parts and peripherals for efficient repairs.

IT Infrastructure Shadowing

Lonestar
Cypress, TX
02.2025 - 05.2026
  • Shadowed OTS infrastructure team to troubleshoot and resolve cloud infrastructure issues via Service-Now related tickets
  • Developed documentation for cloud processes and best practices for users.
  • Analyzed reports to evaluate campaign performance and effectiveness.

IT INTERN

Lone Star College-CyFair
Cypress, United States
07.2024 - 11.2024
  • Responsible for Level I installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment.
  • Partnered with OTS team to optimize workstation performance through proactive monitoring and maintenance of computing infrastructure
  • Supported network administration by monitoring system performance and connectivity.
  • Assisted in troubleshooting hardware and software issues for faculty and students.
  • Managed inventory of IT equipment and supplies for the department.
  • Resolved customer service issues related to IT systems in a timely manner.

Education

Associate of Applied Science - CLOUD COMPUTING

Western Governors University
Millcreek, Utah
05-2026

Associate of Applied Science - CLOUD COMPUTING

Lone Star College
Cypress, United States
12.2024

Skills

  • Network troubleshooting
  • Technical support
  • Hardware install
  • Microsoft Endpoint Configuration
  • Service-Now
  • Azure, GCP, AWS
  • IT documentation
  • Docker
  • Terraform
  • AI
  • Prometheus & Grafana
  • VM/PC Imaging
  • Microsoft 365
  • Team collaboration

Certification

AWS: SOLUTION ARCHITECT

Timeline

IT Infrastructure Shadowing

Lonestar
02.2025 - 05.2026

PC TECHNICIAN II

Lone Star College-CyFair
10.2024 - Current

IT INTERN

Lone Star College-CyFair
07.2024 - 11.2024

Associate of Applied Science - CLOUD COMPUTING

Western Governors University

Associate of Applied Science - CLOUD COMPUTING

Lone Star College
JEFF BAYOL