JEFF BAYOL
Katy,United States
Summary
Cloud computing student pursuing a Bachelor of Science with a focus on solution architecture, currently working as a PC technician. Detail-oriented technician WITH a passion in cloud computing. Experienced in diagnosing hardware and software issues, fostering efficient IT operations, and managing cloud infrastructure.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
PC TECHNICIAN II
Lone Star College-CyFair
Cypress, United States
10.2024 - Current
- Manages IT service desk operations responding to daily tickets via ServiceNow, maintaining a 86% first-call resolution rate and consistent user satisfaction
- Provides comprehensive technical support for an enterprise environment of 3,600+ computers, delivering solutions for hardware failures, software conflicts, and network connectivity issues
- Assists in setting up computers in classroom environments, ensuring proper configuration and functionality.
- Conduct routine room inspections to maintain equipment readiness, and a safe learning space.
- Diagnosed and resolved hardware and software issues.
- Provided technical support via phone, email, and in-person consultations.
- Maintained inventory of computer parts and peripherals for efficient repairs.
IT Infrastructure Shadowing
Lonestar
Cypress, TX
02.2025 - 05.2026
- Shadowed OTS infrastructure team to troubleshoot and resolve cloud infrastructure issues via Service-Now related tickets
- Developed documentation for cloud processes and best practices for users.
- Analyzed reports to evaluate campaign performance and effectiveness.
IT INTERN
Lone Star College-CyFair
Cypress, United States
07.2024 - 11.2024
- Responsible for Level I installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment.
- Partnered with OTS team to optimize workstation performance through proactive monitoring and maintenance of computing infrastructure
- Supported network administration by monitoring system performance and connectivity.
- Assisted in troubleshooting hardware and software issues for faculty and students.
- Managed inventory of IT equipment and supplies for the department.
- Resolved customer service issues related to IT systems in a timely manner.
Education
Associate of Applied Science - CLOUD COMPUTING
Western Governors University
Millcreek, Utah05-2026
Associate of Applied Science - CLOUD COMPUTING
Lone Star College
Cypress, United States12.2024
Skills
- Network troubleshooting
- Technical support
- Hardware install
- Microsoft Endpoint Configuration
- Service-Now
- Azure, GCP, AWS
- IT documentation
- Docker
- Terraform
- AI
- Prometheus & Grafana
- VM/PC Imaging
- Microsoft 365
- Team collaboration
Certification
AWS: SOLUTION ARCHITECT
Timeline
IT Infrastructure Shadowing
Lonestar
02.2025 - 05.2026
PC TECHNICIAN II
Lone Star College-CyFair
10.2024 - Current
IT INTERN
Lone Star College-CyFair
07.2024 - 11.2024
Associate of Applied Science - CLOUD COMPUTING
Western Governors University
Associate of Applied Science - CLOUD COMPUTING
Lone Star College