Jonathan Burse
Las Vegas,NV
Summary
I am a detail‑oriented PC Technician with strong experience diagnosing hardware and software issues, optimizing system performance, and providing reliable technical support. I’m committed to improving operational efficiency through teamwork, collaboration, and effective problem‑solving. I bring a positive attitude, a strong work ethic, and a readiness for continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PC Technician II
Wynn Resorts Las Vegas
Las Vegas, NV
04.2023 - Current
- Diagnosed and resolved hardware and software issues for end-users.
- Installed and configured computer systems and peripherals to enhance operational efficiency.
- Provided technical support via phone, email, and in-person interactions, ensuring user satisfaction.
- Conducted routine maintenance and upgrades on desktop systems to optimize performance.
- Collaborated with IT team to streamline ticketing processes, improving response times.
- Trained staff on new technologies and software applications to promote effective usage.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
- Provided exceptional support during the implementation of large-scale IT projects, ensuring successful completion within deadlines.
- Performed troubleshooting and repaired peripheral devices such as Desktops, iPads, Laptops, Micros Terminals, Ingenico Lane credit card readers,Zebra printers, Boca printers, Visual Limits VL-Pro, Scanners and RFID Encoders.
PC Technician
Wynn Resorts Las Vegas
Las Vegas, NV
04.2023 - 11.2024
- Diagnosed and resolved hardware and software issues for desktop and laptop systems.
- Installed, configured, and maintained operating systems and applications across multiple devices.
- Provided technical support to staff, enhancing productivity through effective problem resolution.
- Conducted routine system upgrades to ensure optimal performance and security compliance.
Warehouse Shipping Receiver
CIRCUS CIRCUS HOTEL & CASINO
Las Vegas, NV
08.2020 - 04.2023
- Received and inspected incoming shipments for accuracy and quality compliance.
- Maintained organized inventory records using warehouse management systems.
- I restocked shelves and freezers. I built pallets and distributed orders to vendors.
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Collaborated with team members to streamline receiving processes and reduce delays.
Bell Person
CIRCUS CIRCUS HOTEL & CASINO
Las Vegas, NV
05.2006 - 08.2020
- Coordinated guest arrivals and departures, ensuring seamless check-in and check-out experiences.
- Assisted guests with luggage management, providing exceptional service and support.
- Maintained cleanliness and organization of lobby areas, enhancing overall guest satisfaction.
- Collaborated with front desk staff to expedite guest requests efficiently and accurately.
- Provided information about hotel amenities and local attractions, enriching guest experiences.
- Trained new team members on standard operating procedures for optimal service delivery.
- Implemented process improvements that enhanced workflow efficiency in luggage handling operations.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Escorted guests to and from rooms and assisted with baggage.
- Provided exceptional customer service for improved guest experience during check-in and check-out processes.
Education
High School Diploma -
Diamond High School
Anchorage, AK05-2001
Skills
- Performance optimization
- Computer assembly
- Software installation
- Printer troubleshooting
- Excellent communication
- Problem-solving abilities
- Multitasking
- Time management
- Teamwork and collaboration
Certification
- Comptia A+ certificate
- I am currently advancing my skills by studying for the CompTIA Network+ and Security+ certifications
Timeline
PC Technician II
Wynn Resorts Las Vegas
04.2023 - Current
PC Technician
Wynn Resorts Las Vegas
04.2023 - 11.2024
Warehouse Shipping Receiver
CIRCUS CIRCUS HOTEL & CASINO
08.2020 - 04.2023
Bell Person
CIRCUS CIRCUS HOTEL & CASINO
05.2006 - 08.2020
High School Diploma -
Diamond High School