CHRISTOPHER D. ROBERTS
Bryan,USA
Summary
IT professional with extensive experience in enterprise support and application administration. Expertise in managing technical initiatives, resolving complex issues, and delivering reliable solutions for diverse environments. Seeking a senior-level role to leverage leadership and problem-solving skills for organizational success.
Overview
12
12
years of professional experience
Work History
Sr. PC Support Technician
Capital Farm Credit
09.2023 - Current
- Provided direct technical support to directors, executives, and end users across headquarters and Houston-region branches, ensuring seamless operations.
- Diagnose and resolve complex hardware, software, and peripheral issues for workstations and IT equipment.
- Install, configure, and maintain operating systems, applications, and security tools.
- Troubleshot network connectivity issues and assisted with infrastructure maintenance to maintain reliable system performance.
- Managed Active Directory accounts, distribution lists, email administration, and printer deployment to enhance user access and resource allocation.
- Maintain detailed documentation, knowledge base articles, and configuration records.
- Collaborate with IT teams to ensure efficient operations and timely issue resolution.
Applications Administrator
Brazos County
08.2019 - 09.2023
- Administered applications through installation, configuration, updates, and patching, ensuring reliability for county-wide users.
- Evaluated, tested, and deployed application upgrades to improve reliability and performance.
- Resolved complex application issues, documenting solutions to enhance future troubleshooting efforts.
- Communicated with stakeholders to coordinate changes, enhancements, and system improvements.
- Identified integration opportunities between major applications to streamline workflows.
- Delivered user training and created documentation to support optimal system usage and enhance user experience.
- Researched and implemented enhancements to improve system capabilities and user experience.
IT Support Specialist
Brazos County
08.2017 - 08.2019
- Delivered technical support for desktop hardware, operating systems, Microsoft Office, and justice-system applications to enhance user experience.
- Supported Odyssey Courts & Justice, Pentamation financial software, Laserfiche, and in-house applications.
- Logged, routed, and resolved support tickets, ensuring comprehensive documentation for future reference.
- Assisted training staff in educating end-users on PC skills and software usage, improving overall user proficiency.
- Managed multiple tasks simultaneously while meeting deadlines and service expectations.
Systems Support Technician
12th Man Foundation
04.2014 - 07.2017
- Managed and maintained servers, network equipment, hardware, and software for Texas A&M sports venue box offices, ensuring reliable operation during events.
- Performed advanced troubleshooting and repair of computers, printers, phones, and network devices, minimizing downtime for staff.
- Supported staff with software and hardware issues during high-demand sports seasons.
- Utilized helpdesk systems to track issues and streamline support processes, enhancing operational efficiency within the 12th man offices.
Education
Associate of Applied Science - Information Technology Computer Networking Systems
ITT Technical Institute
Houston, TX06-2011
Skills
- Enterprise IT Support & Troubleshooting
- Application Administration & Lifecycle Management
- Active Directory & User/Group Management
- Windows & macOS Administration
- Network Connectivity & Infrastructure Support
- Hardware/Software Deployment & Maintenance
- Executive & Director-Level Support
- Incident Management & Documentation
- Server Support (Email, Domain, Print)
- VoIP Systems (Polycom, Cisco, 3CX, Kurmi)
- Cloud Applications & Remote Access (VPN/RDP)
- Justice/Court Systems (Odyssey, Laserfiche, RMS, etc)
- Network Support
- LAN/WAN
- Switches
- Cabling
- Hardware Repair
- Software Deployment
- Imaging
- Implementation
- Migration
- VPN
- Remote Desktop Tools
- Microsoft Office Suite
- Cloud Applications
- Justice System Applications
- Peripheral Devices
- Presentation & Productivity Tools
- Security & Utility Software
- Audio Video Support
Timeline
Sr. PC Support Technician
Capital Farm Credit
09.2023 - Current
Applications Administrator
Brazos County
08.2019 - 09.2023
IT Support Specialist
Brazos County
08.2017 - 08.2019
Systems Support Technician
12th Man Foundation
04.2014 - 07.2017
Associate of Applied Science - Information Technology Computer Networking Systems
ITT Technical Institute