Jesus Bolanos
Overland Park
Summary
Dynamic IT professional with extensive experience at Evergy, excelling in Active Directory management and network troubleshooting. Proven ability to resolve complex issues and enhance user satisfaction through effective communication and collaboration. Skilled in Microsoft Intune and committed to improving IT processes and compliance with security standards. Continuous learning with Google Cyber Security (2024), and Network + (in process)
Overview
3
3
years of professional experience
1
1
Certification
Work History
PC Support II
Evergy
10.2023 - Current
- Respond to and resolve escalated help desk tickets from Tier 1 support.
- Support meetings, and conference's through AV support
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain operating systems, applications, and peripheral devices.
- Support Active Directory, user account management, and group policies.
- Document solutions, processes, and recurring issues for knowledge base improvement.
- Collaborate with vendors for complex problem resolution.
- Assist with Onboarding, and Offboarding of employees / contractors
- Provide remote and onsite support for employees across multiple dedicated region locations.
- Assist with yearly IT projects such as system upgrades, migrations, and deployments.
- Ensure compliance with company IT policies and security standards.
Operations Analyst II
Capitol Federal Savings Bank
12.2022 - 10.2023
- Serve as the initial contact for IT support requests via phone, email, or ticketing system.
- Diagnose and resolve basic hardware, software, and connectivity issues.
- Provide step-by-step guidance to users for troubleshooting common problems.
- Escalate unresolved or complex issues to Tier 2/3 technicians.
- Assist with password resets, and access permissions.
Education
Associate of Applied Science - Network And System Administration
Rasmussen University
Overland Park, KS09-2023
Skills
- Active Directory
- Windows 11, and 10 Enterprise
- Microsoft Intune, Azure, and Authenticator
- Network Troubleshooting
- AV Systems support
- Service Now
- Microsoft Endpoint Manager
- Microsoft Teams
- Zoom
Certification
Google Cyber Security 2024
Comptia Network + N10-009 (in process)
Timeline
PC Support II
Evergy
10.2023 - Current
Operations Analyst II
Capitol Federal Savings Bank
12.2022 - 10.2023
Associate of Applied Science - Network And System Administration
Rasmussen University