Agustin Martinez
Fort Worth,TX
Summary
Dedicated Program Manager that provides for the overall planning and program management of support operations for the outpatient pharmacies, ensuring achievement of short and long-range strategic goals.
Overview
19
19
years of professional experience
Work History
IT Technical Support /Team Trainer
Self-employeed
Dallas/ Fort Worth Area, TX
06.2024 - 09.2024
- Provide timely support for hardware, software, and network issues.
- Set up and configure computers, peripherals, and network equipment.
- Maintain an inventory of IT assets, including hardware, software licenses.
- Design comprehensive training programs to meet the skill levels and learning needs of users, covering topics from basic computer operations to advanced software skills and cybersecurity awareness.
- Lead in-person and virtual sessions on software applications, system usage, and security best practices, tailoring instruction methods to accommodate different learning styles.
- Develop supplementary resources, such as handouts, video tutorials, and guides, to support training sessions
Pharmacy Program Manager
Baylor Scott And White
Ft Worth , TX
01.2021 - Current
- Work to establish and implement short and long -range strategic goals, objectives, plans, and policies.
- Monitor and evaluate programmatic and operational effectiveness and implement changes as necessary.
- Ensure adherence to timeliness, scope and objectives of program activities.
- Develop data-driven metrics to identify gaps and implement interventions to improve results on key performance measures.
- Analyze, review, and forecast, and trend complex data.
- Part of Standard Operations Procedure Committee
Regional Pharmacy Tech Supervisor
Baylor Scott And White
Ft Worth, TX
01.2013 - 12.2020
- Assist in hiring process for new pharmacy technicians.
- Responsible for training new staff on policies, procedures, and pharmacy workflow.
- Conduct quarterly onsite pharmacy audits to ensure compliance.
- Supervised team of 18 pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
Pharmacy Tech Supervisor
BSW Outpatient Pharmacy #102
Ft. Worth, TX
11.2011 - 01.2013
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Walgreen Pharmacy
Ft Worth, TX
05.2006 - 03.2012
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Reviewed and verified customer information and insurance provider information.
Education
Associate of Arts - General Studies
Tarrant County Community College
Ft Worth TXHigh School Diploma -
R.L Paschal High School
Ft Worth TXSkills
- Performance monitoring
- Team leadership and direction
- Cross-functional Team Builder
- Documentation proficiency
- Policy and procedure improvements
- Operations management
Additional Information
- Licenses , Registered Pharmacy Technician Jul. 2007 Renewal Date Nov.202
- Certificate of Completion for Seminar “Rising Latino Leaders”-Cox School of Business Southern Methodist University, Dallas, Texas-2015
Languages
Spanish
Timeline
IT Technical Support /Team Trainer
Self-employeed
06.2024 - 09.2024
Pharmacy Program Manager
Baylor Scott And White
01.2021 - Current
Regional Pharmacy Tech Supervisor
Baylor Scott And White
01.2013 - 12.2020
Pharmacy Tech Supervisor
BSW Outpatient Pharmacy #102
11.2011 - 01.2013
Pharmacy Technician
Walgreen Pharmacy
05.2006 - 03.2012
Associate of Arts - General Studies
Tarrant County Community College
High School Diploma -
R.L Paschal High School