Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Agustin Montoya

Irving,TX

Summary

Dedicated professional with a clean driving record and strong attention to confidentiality, honed at Montoya Transportation Services. Expert in route planning and HIPAA compliance, consistently delivering time-sensitive specimens while fostering client relationships. Proven ability to train new team members and enhance service quality, ensuring high standards and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Medical Courier

Montoya Transportation Services
01.2023 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.

Machinist II

Hilti North America
07.2019 - 12.2022
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Worked with team members to improve production processes and procedures.
  • Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
  • Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.

Service Advisor

Toyota of Irving
09.2016 - 06.2019
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Education

High School Diploma -

Jack E. Singley Academy
Irving

Skills

  • Attention to confidentiality
  • Handling pharmaceutical materials
  • Clean driving record
  • Route planning
  • HIPAA compliance
  • Excellent driving skills
  • Punctuality
  • Safe driving
  • Delivering time-sensitive specimens
  • Coordinating efficient routes

Languages

English
Spanish

Timeline

Medical Courier

Montoya Transportation Services
01.2023 - Current

Machinist II

Hilti North America
07.2019 - 12.2022

Service Advisor

Toyota of Irving
09.2016 - 06.2019

High School Diploma -

Jack E. Singley Academy

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Agustin Montoya