AGUSTIN PEREZ
Los Angeles,CA
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Conrad Hotel
Los Angeles
03.2022 - Current
- Trained new employees to perform their duties.
- Accurately recorded orders in the POS system while providing excellent customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Food & Beverage Supervisor
Omni Hotels and Resorts
City of Los Angeles, CA
12.2017 - Current
- Helped train and develop new talent.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs..
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Resolved customer complaints in an efficient manner while maintaining excellent customer relations.
- Managed daily operations of the lounge, including staffing and scheduling.
- Organized special events such as banquets or private parties held at the hotel's dining venues.
- Participated in budgeting process for room service department expenses.
- Implemented strategies for cost control initiatives within the department.
- Assisted with menu planning and development of new products and services.
- Supervising staff activities such as room service orders, valet parking requests.
- Supervised and trained room service staff to ensure proper customer service.
Apple Expert
Enjoy Technology
Van Nuys, CA
07.2020 - 06.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
Server
Omni Los Angeles Hotel
Los Angeles, CA
12.2016 - 05.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Server
Intercontinental Hotels Group
Los Angeles, CA
07.2017 - 09.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Runner/Busser
Loteria Grill
Los Angeles, CA
08.2013 - 07.2016
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
Del Friscos Grille
Santa Monica
08.2016
- Gained broad base knowledge in all aspects of restaurant operations, both front-of-house and back-of-house.
- Completed final preparations of dishes and quickly delivered items to customers.
Education
High School Diploma -
Helen Bernstein
Los Angeles, CA05.2014
Some College (No Degree) -
Santa Monica College
Skills
- Inventory Management Procedures
- Client Relationship Management
- Attentive Listening Abilities
- Sales development
- Clear Interpersonal Communication
- Socially Adaptive
- Proactive Team Member
- Sales Proficiency
- Timely and Trustworthy
- Visual Food Arrangement
- Team Leadership
- Point Of Sale System Management
Certification
Food Handling , TIP certified, POS Champion.
References
Dragan Lukic (504) 343-1038, Savanah R (323) 337-7380, Evan Dalomba (401) 439-1915
Timeline
Server
Conrad Hotel
03.2022 - Current
Apple Expert
Enjoy Technology
07.2020 - 06.2021
Food & Beverage Supervisor
Omni Hotels and Resorts
12.2017 - Current
Server
Intercontinental Hotels Group
07.2017 - 09.2020
Server
Omni Los Angeles Hotel
12.2016 - 05.2021
Del Friscos Grille
08.2016
Runner/Busser
Loteria Grill
08.2013 - 07.2016
High School Diploma -
Helen Bernstein
Some College (No Degree) -
Santa Monica College
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