Agustin Portillo
Indianapolis,IN
Summary
Proven Hospitality Worker with a track record of enhancing guest relations and upselling strategies at Darden/Olive Garden. Skilled in food safety and adept at multitasking, consistently delivered high-quality service, boosting customer satisfaction. Excelled in fast-paced environments, ensuring operational excellence and safety.
Overview
7
7
years of professional experience
Work History
Hospitality Worker
Ricks Boatyard
04.2020 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Bartender
Darden/olive Garden
03.2018 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Computer Science
Itt Tech
Carmel, IN05.2012
Skills
Food safety knowledge
Food Preparation
Cleaning and sanitizing
Supply Restocking
Upselling strategies
Guest Relations
Time Management
Multitasking
Conflict Resolution
Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Hospitality Worker
Ricks Boatyard
04.2020 - Current
Bartender
Darden/olive Garden
03.2018 - 05.2020
Bachelor of Science - Computer Science
Itt Tech
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