Augustin Vega
Sanford,FL
Summary
Highly motivated Professional with more than 10 years of experience working in the Logistic industries. Reliable and honest with a commitment to service excellence and professionalism. Excels in timely delivery, coordinating and executing tasks within a fast paced environment. Able to complete tasks within established deadlines without compromising the customer experience. Recognized for having the capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality and service delivery are maintained.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security
Universal studio
Orlando, FL
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Driver
CPC Logistics
Orlando, FL
08.2022 - 02.2023
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Adhered to company policies and procedures related to safety and security standards.
Driver
Southern Mail Services
Orlando, FL
11.2021 - 08.2022
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Assisted with loading and unloading freight when necessary.
- Adhered to company policies and procedures related to safety and security standards.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Performed pre-trip inspection checks and reported problems to supervisor.
Driver
Burris Logistics Custom
Orlando, FL
04.2021 - 10.2021
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Driver
Pace Transportation
Jacksonville, FL
08.2020 - 04.2021
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Driver
Averitt Express
Orlando, FL
04.2018 - 08.2020
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Performed pre-trip inspection checks and reported problems to supervisor.
Driver
XPO Express
Tampa, FL
10.2014 - 04.2018
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Reported any incidents involving the truck or its cargo to management immediately.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Driver
Benton Global
Atlanta, GA
03.2014 - 10.2014
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Driver
Air Fright Express
Atlanta, GA
11.2013 - 03.2014
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Driver
Swift Transportation
Monroe, GA
07.2013 - 11.2013
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Reported any incidents involving the truck or its cargo to management immediately.
- Adhered to company policies and procedures related to safety and security standards.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Driver
FedEx
Atlanta, GA
01.2012 - 07.2013
- Delivered packages to customers in a timely and efficient manner.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Customer Service
AverittConvergys
Covington, GA
10.2010 - 07.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Network Administration/Hardware/Associate's Degree -
Florida Technical College
01.2005
Skills
- Checked vehicles to ensure that mechanical, safety, and emergency equipment was in working order
- Followed appropriate safety procedures for transporting dangerous goods
- Inspected loads to ensure that cargo was secured
- Maintained E-logs of working hours, following applicable state and federal regulations
- Report vehicle defects, accidents, traffic violations, or damage to the vehicles
- Obtain receipts or signatures for delivered goods and collect
- Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products
- Check all load-related documentation for completeness and accuracy
- Read bills of lading to determine assignment details
- Drive trucks to weigh stations before and after loading and along routes in compliance with state regulations
- Couple or uncouple trailers by changing trailer jack positions, connecting or disconnecting air or electrical lines, or manipulating fifth-wheel locks
- Check conditions of trailers after contents have been unloaded to ensure that there has been no damage
- Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid or performing minor repairs
- Crank trailer landing gear up or down to safely secure vehicles
- Operate equipment, such as truck cab computers, CB radios, phones, or global positioning systems (GPS) equipment to exchange necessary information with bases, supervisors, or other drivers
- Plan or adjust routes based on changing conditions, using computer equipment, global positioning systems (GPS) equipment, or other navigation devices to minimize fuel consumption and carbon emissions
- Load or unload trucks or help others with loading or unloading, using special loading-related equipment or other equipment as necessary
- Effective communication
- Excellent customer service
- Strong multi-tasker
- Bilingual (ENG/SPA)
- Creative problem solver
- Team player
- Computer savvy
- Attention to detail
- Security
Certification
- FEMA - Basic Incident Command System for Initial Response Certificate, 05/2023
- FEMA - Incident Command System Certificate, 05/2023
- FEMA - An Introduction to the National Incident Management System Certificate, 05/2023
- LINKEDIN - Mechanical Systems: Reading HVAC, Plumbing, other Drawings and Schematics - July, 2023
Languages
Spanish
Limited
Timeline
Security
Universal studio
02.2023 - Current
Driver
CPC Logistics
08.2022 - 02.2023
Driver
Southern Mail Services
11.2021 - 08.2022
Driver
Burris Logistics Custom
04.2021 - 10.2021
Driver
Pace Transportation
08.2020 - 04.2021
Driver
Averitt Express
04.2018 - 08.2020
Driver
XPO Express
10.2014 - 04.2018
Driver
Benton Global
03.2014 - 10.2014
Driver
Air Fright Express
11.2013 - 03.2014
Driver
Swift Transportation
07.2013 - 11.2013
Driver
FedEx
01.2012 - 07.2013
Customer Service
AverittConvergys
10.2010 - 07.2012
Network Administration/Hardware/Associate's Degree -
Florida Technical College
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