Ahad Narmawala
Chantilly,VA
Summary
IT and Data Center Operations professional with Master’s in Information Systems Technologies and hands-on experience in secure enterprise data center environments. Skilled in hardware troubleshooting, device imaging, infrastructure support, and access control operations. Microsoft Azure Fundamentals (AZ-900) certified with exposure to cloud and on-prem IT systems. Seeking Data Center Technician / Infrastructure roles at AWS or Microsoft.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Data Center Security & Operations Associate
First Coast Security
Sterling, Virginia
06.2023 - Current
- Maintain secure access control for enterprise data center environment
- Monitor and support physical infrastructure security operations
- Coordinate with IT teams during incidents and maintenance activities
- Maintain logs, documentation, and compliance reports
- Gain exposure to server rooms, racks, and operational procedures
IT Network Aide (Internship)
Fairfax Water
Fairfax, Virginia
05.2024 - 08.2024
- Imaged, configured, and deployed 50+ Windows systems
- Troubleshot hardware, software, and network connectivity issues
- Assisted in user profile migration and workstation setup
- Supported IT infrastructure and daily operations
- Contributed to system stability and uptime
Customer Service Associate
Walmart
Fairfax, Virginia
06.2021 - 06.2023
- Managed high-volume customer transactions
- Provided operational support in fast-paced environment
Corporate Agency Manager
HDFC Life
Ahmedabad, Gujarat
10.2019 - 12.2020
- Increased revenue by 15% through client-focused solutions
- Led and managed a team of 10 members
- Improved customer retention and team performance
Financial Services Consultant
ICICI Prudential Life Insurance Company
Ahmedabad , Gujarat
11.2017 - 09.2019
- Delivered client advisory services for financial products
- Built strong communication and client handling skills
Quality Control Engineer
Hawa Engineers Ltd
Ahmedabad , Gujarat
12.2015 - 11.2017
- Ensured product quality compliance (98% accuracy)
- Identified defects and improved processes
Education
Master of Science - Information Systems Technologies
Wilmington University
New Castle, DE 09.2023 - 12.2024
Bachelor of Science - Mechanical Engineering
Bachelor of Mechanical Engineering
Ahmedabad , Gujarat 06.2011 - 06.2015
Skills
- Data Center Operations
- Infrastructure Monitoring
- Hardware & Software Troubleshooting
- Device Imaging & Deployment
- Networking Basics (TCP/IP, DNS)
- Windows OS
- Incident Response
- SQL (Basic)
Certification
- Microsoft Azure Fundamentals (AZ-900)
Project
- Created and configured VM in Microsoft Azure
- Practiced cloud networking and compute fundamentals
- Learned basic cloud infrastructure operations
Timeline
IT Network Aide (Internship)
Fairfax Water
05.2024 - 08.2024
Master of Science - Information Systems Technologies
Wilmington University
09.2023 - 12.2024
Data Center Security & Operations Associate
First Coast Security
06.2023 - Current
Customer Service Associate
Walmart
06.2021 - 06.2023
Corporate Agency Manager
HDFC Life
10.2019 - 12.2020
Financial Services Consultant
ICICI Prudential Life Insurance Company
11.2017 - 09.2019
Quality Control Engineer
Hawa Engineers Ltd
12.2015 - 11.2017
Bachelor of Science - Mechanical Engineering
Bachelor of Mechanical Engineering
06.2011 - 06.2015