Joshuar Rodriguez
Sterling
Summary
Enthusiastic and knowledgeable IT specialist with practical experience in hardware troubleshooting, technical support, and data center operations. With experience in OS setup, driver installation, and hardware/software troubleshooting, built and configured custom PCs for personal use and others. Strong background in networking and Linux, and a dedication to lifelong learning about IT systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Center Logistics Associate / Data Center Technician
Milestone Technologies
03.2025 - Current
- Assisted with Rack Operations, Set Level and Control Rack movements.
- Performed daily tasks utilizing a ticketing system.
- Ensured clean and organized workspace to maintain optimal working conditions.
Material Handler / Data Center Technician
GXO Logistics
01.2022 - 03.2025
- Assisted in installation, decommissioning, and transport of IT equipment including servers, switches, and cables.
- Performed hardware inventory, asset tagging, and rack/stack procedures in secure data center environments.
- Utilized RF scanners and ticketing systems to track parts and maintain service-level agreements.
- Supported cross-functional teams with shipping, receiving, and materials handling for mission-critical systems.
- Operated forklifts, pallet jacks, and other equipment in accordance with safety standards.
- Ensured clean and organized workspace to maintain optimal working conditions and minimize downtime.
Assistant Manager
Chick-fil-A
03.2020 - 12.2021
- Supervised daily operations and ensured compliance with food safety and service protocols.
- Trained and mentored team members to deliver excellent customer service.
- Managed end-of-day cash handling, balance, and shift reports.
- Fostered a team environment that encouraged high performance and accountability.
Education
Associate of Science - Cybersecurity
ECPI University
Manassas, VA10.2025
Bachelor of Science - Cyber Security
ECPI University
Manassass Virginia10-2026
Skills
- Data Center Operations
- Hardware Installation
- Hand Tools
- Linux
- Windows OS
- Bios/UEFI Configuration
- Basic Network Configuration
- Monitoring Tools
- Troubleshooting
- DNS/DHCP Basics
- Documentation
- Team Collaboration
- Maintenance and repairs
- Time Management
- Adaptability
- Bilingual
- Communication
- Customer Service
- Computer hardware troubleshooting
- Performance optimization
- Virtualization technologies
- Cooling systems
- Operating systems
- Software installation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Troubleshooting skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Hardware installation
- System upgrades
- Cloud computing
- Analytical skills
Certification
CompTIA A+, In Progress
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Data Center Logistics Associate / Data Center Technician
Milestone Technologies
03.2025 - Current
Material Handler / Data Center Technician
GXO Logistics
01.2022 - 03.2025
Assistant Manager
Chick-fil-A
03.2020 - 12.2021
Associate of Science - Cybersecurity
ECPI University
Bachelor of Science - Cyber Security
ECPI University
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