Joshua Cotten
San Tan Valley,AZ
Summary
Dynamic and results-driven Data Center Technician with strong alignment to Meta's Enterprise Network Services Deployment (ENSD) CAP Add initiatives, specializing in support of hyperscale data centers and edge sites. Proven expertise in executing large-scale network expansions, migrations, and technology rollouts that drive infrastructure growth while ensuring compliance with Meta's operational standards. Skilled in escalation-level troubleshooting and cross-functional coordination, consistently prioritizing uptime, capacity, and reliability. Recognized for commitment to high operational standards and flexibility in adapting to evolving requirements, contributing significantly to team success and overall operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Center Technician – ENSD (CAP Add) | Meta Data Centers
HCL Technologies Limited
Mesa, AZ
06.2025 - Current
- Supported Meta’s Enterprise Network Services Deployment (ENSD) CAP Add initiatives across hyperscale data centers and edge sites.
- Planned and executed large-scale network expansions and migrations to increase capacity and support new Meta products and services.
- Led deployment of new network hardware and software technologies aligned with Meta infrastructure roadmaps.
- Provided escalation-level technical expertise for complex on-site network, hardware, and connectivity issues.
- Acted as an operational bridge between Meta internal engineering teams and on-site field technicians and service providers.
- Partnered closely with ENS Operations (ENSO), Field Ops, SiteOps, Facility Operations (FacOps), and cross-functional stakeholders to deliver coordinated upgrades, break/fix work, and strategic infrastructure projects.
- Ensured work met Meta standards for quality, safety, documentation, and operational readiness.
- Performed daily hardware troubleshooting to ensure optimal data center performance.
- Monitored system alerts and resolved issues to maintain uptime and reliability.
Data Center Technician / Fiber Technician
Mesa, AZ
- Installed and commissioned racks, patch panels, fiber optic cabling, and supporting data center hardware.
- Performed grounding of racks, equipment, and cabling in compliance with safety and industry standards.
- Executed fiber and copper testing including continuity testing, volt-ohmmeter usage, and troubleshooting opens, shorts, crosses, and transposed pairs.
- Installed and terminated LC, SC, ST, FC, FDDI, SMA, and MPO/MTP connectors for both multimode and single-mode fiber environments.
- Terminated simplex and duplex jumper cords, outside plant fiber, and indoor tight-buffered multimode and single-mode fiber.
- Installed fan-out kits including buffer tube preparation and breakout.
- Calculated end-to-end optical loss budgets in accordance with TIA/EIA standards.
- Completed all required documentation accurately and on time, including timesheets, work orders, material transfers, change orders, and tool transfers.
- Supported additional data center operations and deployment tasks as assigned.
- Assisted with hardware installations and configurations for data center operations.
- Monitored and maintained server performance to ensure optimal functionality.
Quality Inspector I
Arrow Electronics
Phoenix, AZ
01.2023 - 12.2024
- Conducted detailed inspections of server racks including switches, servers, and storage systems to ensure compliance with Meta-level quality standards.
- Audited production against documented technical requirements and SOPs to identify discrepancies and ensure high system reliability.
- Recommended continuous improvements to data center build processes and supported QMS audits.
- Acted as SME for QA metrics, reporting, and compliance initiatives across quality and production teams.
- Conducted thorough inspections of electronic components for quality assurance and compliance with standards.
- Utilized inspection tools and equipment to assess product specifications and performance reliability.
Senior Production Technician III
Arrow Electronics
Phoenix, AZ
07.2013 - 06.2025
- Led end-to-end assembly and configuration of enterprise-class computing hardware.
- Installed and troubleshot servers, switches, cabling, and firmware to meet complex customer specifications.
- Created technical documentation and trained peers in standardized build and testing procedures.
- Partnered with engineering teams to implement solutions that minimized downtime and improved system performance.
- Mentored junior technicians on equipment usage and safety protocols to enhance team performance.
- Oversaw workflows for production processes to ensure timely and efficient operations.
Education
Bachelor of Science - Computer Science & Programming
CollegeAmerica
Phoenix, AZ01.2016
Associate Degree - Computer Science & Networking
University of Phoenix
Phoenix, AZ01.2012
Skills
- Data Center Operations & Support
- Fiber Optic Cabling, Termination & Testing
- Server Rack Configuration & Maintenance
- Network & System Troubleshooting
- Quality Assurance & Compliance Auditing
- Documentation & Reporting
- OSHA Safety Compliance
- Team Collaboration & Process Optimization
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
OSHA 10-Hour General Industry Safety
Languages
English
Timeline
Data Center Technician – ENSD (CAP Add) | Meta Data Centers
HCL Technologies Limited
06.2025 - Current
Quality Inspector I
Arrow Electronics
01.2023 - 12.2024
Senior Production Technician III
Arrow Electronics
07.2013 - 06.2025
Associate Degree - Computer Science & Networking
University of Phoenix
Data Center Technician / Fiber Technician
Bachelor of Science - Computer Science & Programming
CollegeAmerica