Ahamed Rizvi
New York
Summary
Detail-oriented Cybersecurity and IT professional with hands-on experience in SOC operations, threat monitoring, vulnerability management, and technical support. Proven background in fast-paced, customer service-driven environments, combining strong technical skills with clear communication and problem-solving abilities. Experienced in supporting both technical and non-technical users while maintaining professionalism, accuracy, and efficiency in 24/7 operational settings.
Overview
9
9
years of professional experience
Work History
Solutions Specialist
Verizon Wireless
Rockville Centre
03.2026 - Current
- Recommend and demonstrate Verizon products and services, including smartphones, tablets, connected devices, wireless plans, home internet, accessories, and value-added features (e.g., protection plans, streaming bundles).
- Deliver personalized solutions by matching customer requirements to Verizon’s portfolio, rather than pushing specific products.Process sales transactions, activations, upgrades, plan changes, payments, and device setups efficiently and accurately.
- Deliver personalized solutions by matching customer requirements to Verizon’s portfolio, rather than pushing specific products.
Process sales transactions, activations, upgrades, plan changes, payments, and device setups efficiently and accurately. - Handle customer inquiries, troubleshooting (e.g., device issues, billing questions), and issue resolution to ensure satisfaction.
Cyber Security MDR Analyst
BlackPoint Cyber
09.2021 - 07.2025
- Monitored and analyzed network and system activity in a 24/7 SOC environment to identify potential security incidents.
- Triaged and documented alerts, escalating incidents in accordance with established security playbooks to ensure timely response to potential threats.
- Conducted proactive threat hunting to identify anomalies, enhancing overall security posture using BlackPoint's SNAP-Defense platform and additional security tools.
- Collaborated with Level 2+ analysts to investigate advanced threats and emerging attack patterns.
- Assisted in implementing security controls, supporting IT requirements across multiple teams to strengthen organizational security framework.
Computer Sales Consultant
Best Buy
03.2020 - 07.2021
- Advised customers on computer solutions tailored to individual needs, enhancing satisfaction and informed purchasing decisions.
- Maintained current knowledge of product specifications and technology trends to provide informed recommendations and support.
- Delivered exceptional customer experiences through effective communication and resolution of technical issues, fostering loyalty.
IT Security Intern
Delviom, LLC
05.2020 - 08.2020
- Conducted vulnerability scans with Nessus on virtual and live network environments to identify security weaknesses.
- Evaluated scan results and compiled findings for security teams to inform remediation efforts.
- Communicated vulnerability assessment results to senior security professionals to facilitate strategic decision-making.
Product Zone Specialist
Apple
09.2019 - 02.2020
- Provided personalized technical assistance to deliver exceptional customer service.
- Assisted customers in setup and troubleshooting of Apple devices to enhance user experience.
- Worked with team members to uphold store operations and merchandising standards, ensuring a seamless shopping environment.
Sales Associate/Brand Representative
Abercrombie & Fitch
07.2017 - 07.2019
- Delivered exceptional customer service in fast-paced retail environment to enhance shopping experience.
- Processed sales, returns, and exchanges using POS systems.
- Ensured effective store organization, merchandising, and inventory standards to support sales goals.
Education
Bachelor of Technology - Computer Systems
New York City College of Technology
Brooklyn, NY05-2021
Skills
- Log analysis and threat detection
- SIEM alert triage
- Vulnerability assessment
- Incident response planning
- Incident documentation and root cause analysis
- Network troubleshooting
- Network analysis with Wireshark
- DNS and IP addressing
- VPN configuration
- Virtualization expertise
- Windows environment support
- Apple device support
- Customer engagement strategies
- Team collaboration skills
Projects
- Vulnerability Assessments, Conducted internal and external vulnerability assessments on network assets.
- Front-End Web Design, Developed basic front-end web applications using HTML and JavaScript.
Timeline
Solutions Specialist
Verizon Wireless
03.2026 - Current
Cyber Security MDR Analyst
BlackPoint Cyber
09.2021 - 07.2025
IT Security Intern
Delviom, LLC
05.2020 - 08.2020
Computer Sales Consultant
Best Buy
03.2020 - 07.2021
Product Zone Specialist
Apple
09.2019 - 02.2020
Sales Associate/Brand Representative
Abercrombie & Fitch
07.2017 - 07.2019
Bachelor of Technology - Computer Systems
New York City College of Technology