Hi, I’m
Amanda Hatfield
Intake Specialist
Cary,NC
“A society grows great when old men plant trees in whose shade they know they shall never sit.”
Greek Proverb
Summary
Developed strong communication and organizational skills in high-volume client service environment. Excelled at managing client interactions and maintaining accurate records. Looking to transition into new field, leveraging abilities in client assessment and data management. Member of the American Psychological Association. CPR certified Basic Life Saving Provider. Bilingual in English and French.
Overview
7
years of professional experience
1
Certificate
2
Languages
3
years of post-secondary education
Work History
Key Autism Services
Behavior Technician - In-Home (Part Time)
01.2022 - Current
Job overview
- Led behavior reduction and skill acquisition therapy protocols for patients under direction of BCBA
- Quantified, calculated, and summarized results of clients’ behavior modification trial responses and proactively identified 10 program modifications to increase compliance 18%
- Performed regular performance assessments of clients’ daily living and communication abilities, as well as behavioral challenges
Stabat Mater HS
Homeschool Teacher (Part Time)
01.2020 - Current
Job overview
- Formulated ability-specific curriculum including French, Latin, Spanish, Welsh, and information technology lessons at elementary through high school levels
- Researched, developed, and organized individualized lesson plans emphasizing expressed interests and abilities according to student needs
- Maintained accurate records of instructional outcomes to achieve 100% compliance with state regulations
E-Solutions Inc
Analyst
01.2020 - 03.2020
Job overview
- Facilitated COVID-19 safety measures as a first point of contact to enable remote desktop utilization of all end-users across client corporate and personal systems
- Organized and managed relationships with 8+ vendors and 50+ support staff providing end-user solutions
- Coordinated and executed break-fix solutions for 55+ cases daily with first call resolution >96% and customer satisfaction rating >93%
Proton Technologies
Help Desk
08.2019 - 12.2019
Job overview
- Excelled in first call resolution with a rating >95% through building rapport, leveraging diplomacy, and effectively communicating next steps with clients and end-users
- Created and modified 50+ accurate network documentation, diagrams, monitoring platforms, and alerts
- Proactively educated users on desktop, cloud, and mobile software: Microsoft Office Suite, Adobe Acrobat, and SAP
HCL Americas
Analyst
01.2019 - 08.2019
Job overview
- Responded to, and diagnosed, problems through discussions with users, including problem recognition, research, resolution, and communicating next steps with an average handle time
- Independently and as part of a team responded to phone-, text-, and email-based end-user and OEM inquiries in a high-volume call center with> 200 tickets per day
- As part of a team, coordinated distribution and management of a suite of 25+ software products for French Canadian- and English-speaking users in Canada and the United States
Securitas
Site Supervisor
04.2018 - 01.2019
Job overview
- Streamlined schedule management and supervision protocols for 5 Security Officers, ensuring post orders compliance, surveillance schedule adherence, and timely health and safety reports
- Spearheaded mentorship and training of 8+ new and floating appointees
- Processed payroll for 10+ assigned officers, collaborating with Branch Managers, as appropriate
Education
Capella UniversityMinneapolis, MN
Master of Science from Clinical Psychology
01.2025 - Current
University Overview
- Clinical Counseling focus.
University of Maryland Global CampusAdelphi, MD
Bachelor of Science from Psychology
08.2021 - 12.2024
University Overview
- Clinical psychology focus.
- Completed a semester-long qualitative research project leading to a recommended action proposal examining trends in community attitudes towards the presence of children with special needs or disabilities at church services.
- Behavioral and Social Science Student Association Member
Skills
Compassionate communication
Certification
CPR and AED Basic Life Saving (BLS) Provider, American Heart Association
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Psychological Association
Languages
English
Native or Bilingual
French
Professional Working
Interests
Equestrian Competitions
Intramural Volleyball
Cooking and Baking
Timeline
Capella University
Master of Science from Clinical Psychology
01.2025 - Current
CPR and AED Basic Life Saving (BLS) Provider, American Heart Association
04-2024
Behavior Technician - In-Home (Part Time)
Key Autism Services
01.2022 - Current
University of Maryland Global Campus
Bachelor of Science from Psychology
08.2021 - 12.2024
Homeschool Teacher (Part Time)
Stabat Mater HS
01.2020 - Current
Analyst
E-Solutions Inc
01.2020 - 03.2020
Help Desk
Proton Technologies
08.2019 - 12.2019
Analyst
HCL Americas
01.2019 - 08.2019
Site Supervisor
Securitas
04.2018 - 01.2019
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