Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Quote
Timeline
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Ahed Mossolly

Ahed Mossolly

Avon,OH

Summary

Dynamic and results-oriented Senior Quality Manager with over 15 years of extensive experience in leading large-scale, complex quality assurance programs across financial services and other highly regulated sectors. Expertise in crafting and executing comprehensive QA strategies, managing multi-million-dollar initiatives, and achieving significant improvements in quality, efficiency, and coverage. Proven ability to lead global onshore and offshore teams while fostering strong executive stakeholder engagement and implementing advanced automation solutions (UI, API, Batch ETL). Recognized for exceptional decision-making skills, effective communication, and building high-performing teams, with a strong commitment to navigating complex challenges and adapting to evolving business needs. Currently pursuing PMP certification to enhance program management capabilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Manager – Quality Engineering

Deloitte
04.2018 - 02.2025
  • Directed comprehensive QA strategy and delivery for five concurrent, multi-million-dollar programs, impacting multiple Lines of Business within financial and regulated industries.
  • Managed and mentored 120+ global onshore/offshore resources, ensuring QA delivery aligned precisely with strategic business goals and project timelines.
  • Spearheaded the implementation of advanced API service and Batch ETL automation frameworks, significantly increasing test coverage and achieving a 15% reduction in critical defects.
  • Oversaw critical performance, security, and compliance testing activities, seamlessly integrating QA processes with ITIL/ITSM release and change management frameworks.
  • Leveraged Jira, Xray, and a suite of automation tools (Digital Tester, Cucumber, Postman, JMeter) to optimize test execution, streamline reporting through Jira live dashboard, and enhance overall quality assurance efficiency.
  • Provided impactful C-suite and Steering Committee reporting on key performance indicators (KPIs), identified risks, and quality metrics, directly influencing strategic QA direction and decision-making.
  • Led the successful delivery of Deloitte first automated insurance underwriting solution, dramatically reducing the underwriting cycle time from 35 days to an efficient 2–3 days.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Provided strong leadership to enhance team productivity and morale.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Associate Manager – Quality Assurance

Accenture
04.2013 - 03.2018
    • Led QA delivery for complex state health platform projects, effectively managing 80+ testers across multiple major releases under tight deadlines.
    • Developed over 14,000 test scripts and successfully automated the regression suite, encompassing UI testing, Batch processes, third-party vendor integrations, and APIs, ensuring efficiency, scalability, and reusability.
    • Directed daily defect management calls, provided detailed status reporting, and drove the timely resolution of production-critical issues.
    • Ensured strict alignment with Agile and Waterfall delivery models for multi-release programs, demonstrating adaptability across various project methodologies.
    • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
    • Remedied issues and conflicts among workers using negotiation and active listening.
    • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
    • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
    • Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
    • Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
    • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.

Senior IT QA / Test Analyst (Contract)

Verizon Wireless
04.2012 - 02.2013
  • Led QA efforts for critical billing and payment systems, ensuring 100% accuracy and compliance across enterprise applications.
  • Managed the end-to-end defect lifecycle using HPQC and SQL, collaborating with development teams to reduce defect resolution time by 25%.
  • Provided QA updates and data-driven recommendations in weekly project review meetings to 8–10 stakeholders, driving faster decision-making and improved project alignment.
  • Detected and resolved over 120+ critical defects through comprehensive manual testing, preventing production issues and avoiding potential revenue loss.
  • Facilitated communication between QA and development teams, enabling a 30% improvement in cross-team defect resolution speed.
  • Maximized application compatibility by executing 100+ cross-browser and mobile device test cases, ensuring a consistent user experience across 2 platforms.
  • Improved software quality by designing and executing 30+ comprehensive test plans, leading to a 15% reduction in post-release defects.
  • Identified and implemented process improvements that increased QA test coverage by 20% and reduced regression testing time by 15%.
  • Mentored 5+ junior testers in QA best practices, increasing team productivity and reducing onboarding time by 40%.

IT QA Analyst

Progressive Insurance
05.2006 - 12.2011
    • Oversaw QA for significant quoting platform migrations (C++ to .NET), ensuring minimal business disruption and data integrity.
    • Provided 24/7 production release support and implemented process improvements that enhanced test coverage and overall quality.
    • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
    • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
    • Supported timely project completion through efficient prioritization and execution of test tasks.
    • Improved software quality by executing thorough test plans and identifying defects before release.
    • Created and revised procedures, checklists and job aids to reduce errors.
    • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

Education

Master of Business Administration (MBA) - Enterprise Systems

Central Michigan University
Mount Pleasant, MI
2012

Graduate Certificate - SAP

Central Michigan University
Mount Pleasant, MI
2009

Bachelor of Science (BS) - Business Computer Information Systems

Saint Cloud State University
Saint Cloud, MN
2005

Skills

  • Quality assurance leadership
  • API and batch ETL testing
  • Onshore and offshore team leadership
  • Collaborative teamwork across functions
  • Cross-departmental collaboration
  • Effective problem resolution
  • Analytical decision making
  • Documentation management skills
  • Effective stakeholder communication
  • Strategic partnership development
  • Professional growth facilitation
  • Collaborative strategic planning
  • Process optimization leadership

Accomplishments

  • Directed five concurrent enterprise QA programs across regulated industries, orchestrating global onshore/offshore teams to deliver consistent, high-quality outcomes.
  • Delivered an $8M QA transformation in the insurance sector, reducing production defects by 15% and securing an additional $2M in client engagement.
  • Shaped QA strategy through executive workshops, SteerCo sessions, and pre-sales engagements , influencing RFP and SOW wins.
  • Developed and launched a QA go-to-market strategy , producing industry-recognized white papers and leading webinars to position the organization as a thought leader.
  • Established and scaled a delivery center in Mexico , mentoring talent and enhancing U.S. program delivery capabilities.
  • Delivered actionable C-suite reporting on quality KPIs and delivery risks, enabling informed strategic decisions.
  • Recovered and stabilized multiple derailed projects , returning them to original timelines and scope commitments.
  • Introduced innovative QA practices and implemented automation across UI, API, and batch testing, significantly improving delivery quality.
  • Resolved critical product issues through consumer testing , safeguarding brand reputation.
  • Led and developed a 35+ member team , fostering a culture of accountability, skill growth, and operational excellence.

Certification

  • Microsoft Certified Professional
  • Digital Tester GenAI-Powered Tool Certification
  • Preparing for PMP Examination (In Progress)
  • PMP Certification Training (Complete)
  • ISTQB Training (Complete)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balance

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Manager – Quality Engineering

Deloitte
04.2018 - 02.2025

Associate Manager – Quality Assurance

Accenture
04.2013 - 03.2018

Senior IT QA / Test Analyst (Contract)

Verizon Wireless
04.2012 - 02.2013

IT QA Analyst

Progressive Insurance
05.2006 - 12.2011

Master of Business Administration (MBA) - Enterprise Systems

Central Michigan University

Graduate Certificate - SAP

Central Michigan University

Bachelor of Science (BS) - Business Computer Information Systems

Saint Cloud State University

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