AHJA DUNLAP
Baltimore,MD
Summary
Compassionate healthcare support professional with 10+ years of experience in hospital, military, and customer service environments. Experienced collaborating with clinical teams, maintaining patient safety, supporting hospital operations, responding to urgent situations, maintaining confidentiality, and following healthcare regulations. Strong communication, observation, documentation, teamwork, and problem solving skills. CPR certified and currently pursuing a nursing degree.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supply Specialist II
Canon Business Process Services (CHOP)
Philadelphia, PA
10.2024 - 06.2025
- Supported patient care units through timely distribution of medical supplies and equipment.
- Worked within hospital environments while maintaining professionalism, confidentiality, and safety standards.
- Collaborated with nurses and clinical staff to ensure patient-care areas remained fully stocked.
- Maintained accurate documentation and inventory records using hospital systems.
- Identified and reported safety concerns, equipment issues, and operational discrepancies.
- Trained new team members on hospital procedures, documentation requirements, and customer service expectations.
Lead Supply Technician
Cooper University Healthcare
Pennsauken, NJ
10.2022 - 05.2024
- Worked closely with nurses, physicians, and support staff to help maintain efficient patient care operations.
- Maintained compliance with infection-control practices, hospital policies, and confidentiality requirements.
- Responded to urgent requests from patient care areas while prioritizing safety and quality service.
- Provided leadership and training to staff regarding safety procedures, communication, and documentation standards.
- Helped maintain a safe, organized, and patient-focused healthcare environment.
Logistics Planner
United States Air Force
04.2019 - 08.2022
- Coordinated critical operations in fast paced environments requiring attention to detail and sound judgment.
- Responded effectively during high pressure situations and supported emergency response activities.
- Maintained compliance with military regulations, safety procedures, and operational standards.
Operations Team Lead – Logistics & Customer Support
Walmart, George J. Falter, Amazon
11.2015 - 03.2019
- Supervised teams while maintaining a strong focus on customer service and conflict resolution.
- Assisted customers and employees in fast-paced environments requiring patience and effective communication.
- Coordinated workflow priorities, resolved issues, and ensured compliance with company policies.
- Developed strong interpersonal, leadership, and organizational skills applicable to patient-facing roles.
Education
Associate of Applied Science - Nursing Track
The Community College of Baltimore County
Essex05.2029
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD06.2016
Skills
- Patient Safety
- HIPAA Compliance
- CPR Certified
- Infection Control
- Healthcare Team Collaboration
- Documentation & Reporting
- Customer Service
- Communication
- De-escalation
- Emergency Response
- Inventory Management
- Electronic Systems (Pyxis, MSCM, WMS)
- Time Management
- Team Leadership
Certification
- BLS - Basic Life Support
Timeline
Supply Specialist II
Canon Business Process Services (CHOP)
10.2024 - 06.2025
Lead Supply Technician
Cooper University Healthcare
10.2022 - 05.2024
Logistics Planner
United States Air Force
04.2019 - 08.2022
Operations Team Lead – Logistics & Customer Support
Walmart, George J. Falter, Amazon
11.2015 - 03.2019
Associate of Applied Science - Nursing Track
The Community College of Baltimore County
High School Diploma -
Paul Laurence Dunbar High School