Results-driven Administrative and Operations Professional with expertise in supporting complex business operations within federal agencies and customer-focused environments. Delivered operational support through effective coordination of administrative functions, meticulous documentation, and management of grant portfolios while enhancing fundraising initiatives. Focused on leveraging strong organizational skills and financial analysis capabilities to drive team success and contribute to organizational growth.
Work History
Grants Management Specialist
2 Years 9 Months
US Bureau of Land Management | 10.2022 - 07.2025
Coordinated daily administrative tasks to assist various internal teams.
Prepared reports, correspondence, spreadsheets, and formal documents for executives.
Maintained confidential records while adhering to federal regulations.
Acted as the main administrative liaison for both internal and external stakeholders.
Monitored workflow and managed competing deadlines in a dynamic environment.
Enhanced operational efficiency through effective process coordination.
Supported recordkeeping, document management, and administrative tracking via enterprise software.
Oversaw grant applications and proposals related to federal funding initiatives.
Developed and maintained tracking systems for grant compliance and reporting.
Reviewed grant budgets for accuracy while following federal guidelines.
Trained and mentored junior staff on grants management procedures.
Analyzed program outcomes to guide decision-making and refine future grant strategies.
Distributed grant requests for proposals, evaluated responses, and made acceptance recommendations.
Created training materials on grants management best practices to improve organizational capacity.
Grants Management Specialist
1 Year 2 Months
United States Department of Agriculture | 08.2022 - 10.2023
Assisted customers by addressing questions about grant programs and application criteria.
Compiled reports and maintained accurate records while ensuring compliance.
Coordinated with teams to address customer issues and enhance service delivery.
Handled multiple tasks while demonstrating strong attention to detail.
Processed grant applications and proposals for federal funding opportunities.
Created and managed tracking systems for grant compliance and reporting.
Worked with stakeholders to align with agency goals and funding requirements.
Examined grant budgets for precision, guaranteeing compliance with federal standards.
Evaluated program results to guide decision-making and refine future grant strategies.
Streamlined workflow efficiencies by integrating new tracking systems in grants management.
Guided teams in developing strategic funding initiatives that supported agency objectives.
Performed detailed financial assessments of potential grants to align with budget and strategic priorities.
Delivered timely reports and upheld compliance with grant requirements while fostering positive relationships with funders.
Revenue Officer
1 Year 2 Months
Department of Treasury-IRS | 08.2021 - 10.2022
Assisted taxpayers by clarifying complex policies and procedures while providing professional customer service.
Responded to customer inquiries through phone calls, written correspondence, and in-person interactions.
Built positive relationships with taxpayers, attorneys, employers, and financial institutions.
Produced accurate documentation, reports, and correspondence with a focus on detail.
Protected confidentiality of financial information while following compliance standards.
Aided in developing and implementing revenue collection strategies to enhance operational processes.
Analyzed taxpayer data to identify trends and recommend policy adjustments.
Guided junior staff in revenue analysis techniques and best practices.
SB/SE Collections Representative
2 Years 2 Months
Department of Treasury-IRS | 06.2020 - 08.2022
Assisted in resolving issues by accurately entering data and updating records in call center systems.
Helped maintain confidentiality of sensitive personal and financial information according to privacy standards.
Supported data verification processes by applying tax code knowledge to maintain record integrity.
Handled multiple tasks efficiently, showcasing strong organizational and administrative abilities.
Case Manager II
1 Year
Department of Children Services (DCS) | 06.2019 - 06.2020
Recommended temporary foster care to the judge in formal court hearings as a means of protection of children in imminent danger.
Developed a written plan with parents of removed children delineating goals and objectives.
Placed children with foster parents most equipped to meet their needs.
Arranged for visitations between parents and children. Coordinated the return of foster.
Requested termination of parental rights and permanent placement of children when necessary.
Conducted in-home individual and family therapy with children and foster families.
Developed and conducted therapeutic foster care parent trainings.
Worked as liaison between foster family and all other agencies involved.
Communicated with referral agency to advocate for appropriate services for children.
Conducted thorough assessments to determine children's needs and develop appropriate service plans.
Coordinated with multidisciplinary teams to ensure comprehensive care for children and families.
Social Worker, Master- DHCS Adult Student Intern
6 Months
Bexar County Sheriffs Office Adult Detention Center | 10.2018 - 04.2019
Completed over 500 hours of essential fieldwork.
Assisted in conducting initial interviews with inmates to assess psychological and vocational needs, orienting them to available programs, and developing an institutional action plan.
Met regularly with inmates to perform psychological assessments, updated computer logs of mental health observations, and adjusted treatment plans as necessary.
Facilitated individual and group therapy sessions for up to 24 patients simultaneously.
Provided crisis support to inmates facing medical diagnoses or personal losses, such as the death of family members.
Managed administrative responsibilities and documented progress related to treatment plans.
Maintained active participation in managed care provider panels.
Conducted comprehensive assessments to identify client needs and develop tailored intervention plans.
Collaborated with multidisciplinary teams to coordinate services and ensure holistic support for detainees.
Social Work Intern
4 Months
Family Links Inc | 01.2018 - 05.2018
Completion of 450 hours of required Field Work.
Demonstrated advocacy for clients by ensuring they have access to services.
Organized and conducted supervised visits with clients at elementary school per request of school counselor.
Assisted Social Worker with evaluation of clients participating in intervention programs.
Provided referral linkage to school-based support services and community resources.
Functioned as part of a team of administration, faculty and support service personnel to encourage student's academic success.
Maintained a working relationship with student on case load.
Conducted home visits for students experiencing personal, family or school-related difficulties.
Coordinated and facilitated Anger Management support groups.
Conducted Functional Behavior Assessments. Developed and implemented Behavior Intervention Plans.
Prepared court reports for truancy, child abuse and neglect cases and testified in Juvenile, Municipal and Criminal Court as needed.
Followed all local, state and federal compliance laws.
Recommended and referred students and families to community based agencies.
Coordinated and monitored treatment recommendations and services.
Facilitated client assessments and developed individualized service plans to address social needs.
Collaborated with multidisciplinary teams to coordinate resources and support for families in crisis.
Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
Educated clients and families on mental health, wellness and recovery topics.
Social Work Aide
4 Months
Alabama Baptist Children's Home | 08.2015 - 12.2015
Completed 30 hours of required volunteer placement.
Facilitated effective interactions with clients and provided resources to enhance quality of life.
Coordinated and supervised visits between clients and their families.
Managed the expansion of the company’s ‘Compass’ program.
Led care plan meetings to evaluate patient progress.
Supplied community resources to families and patients.
Completed social histories during patient admissions.
Arranged services for child reunification with family.
Distributed additional information regarding community resources to patients.
Education
- Fashion Design
Center for Advanced Legal Studies | Houston, TX
Associate's degree - Fashion Design
Houston Community College | Houston, TX | 07.2026
Master of Social Work - Social Work
Our Lady of The Lake University | San Antonio, TX | 05.2019
GPA: 4.0 GPA
Bachelor of Social Work - Social Work
Jacksonville State University | Jacksonville, AL | 05.2018
GPA: 3.8 GPA
Skills
Data management
Microsoft Excel
Microsoft Office Suite
Document Preparation
Records Management
Administrative Support
Process Improvement
Scheduling
Calendar Management
Professional Communication
Email communication
Customer Service
Client Relations
Grant Administration
Team Collaboration
Relationship Building
Organization
Time Management
Confidential Information
Problem Solving
Grant Coordination
Problem Solving
Affiliations
National Association of Social Workers
Member of Sigma Gamma Rho Sorority Inc.
Certification
Paralegal Certification
Combat Veteran
US Army Combat Veteran 1/2009-5/2015
Timeline
Grants Management Specialist
US Bureau of Land Management
10.2022 - 07.2025Read More
Grants Management Specialist
United States Department of Agriculture
08.2022 - 10.2023Read More
Revenue Officer
Department of Treasury-IRS
08.2021 - 10.2022Read More
SB/SE Collections Representative
Department of Treasury-IRS
06.2020 - 08.2022Read More
Case Manager II
Department of Children Services (DCS)
06.2019 - 06.2020Read More
Social Worker, Master- DHCS Adult Student Intern
Bexar County Sheriffs Office Adult Detention Center
Grants Management Specialist at US Department of Interior National Park ServiceGrants Management Specialist at US Department of Interior National Park Service