Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahjanae Byrd

Washington

Summary

Dynamic and results-driven professional seeking a challenging opportunity to leverage extensive training and skills effectively. Committed to contributing to organizational success while embracing continuous learning and growth. A proactive approach to problem-solving and collaboration enables adaptability and thriving in fast-paced environments. Eager to bring a strong work ethic and dedication to achieving team objectives.

Overview

13
13
years of professional experience

Work History

SPECIMEN COLLECTOR

CIAN DIAGNOSTIC
10.2021
  • Traveled to Elementary and Middle Schools
  • Swab kid’s nasal for Covid-19 predictions
  • Label each with proper name and class
  • Picked up materials for testing
  • Drop off materials for results

Package Room Supervisor

First Service Residential
08.2024 - 07.2025
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained new team members on operational procedures and customer service protocols.
  • Coordinated staff schedules to optimize workforce efficiency and coverage.
  • Monitored inventory levels, facilitating timely restocking of supplies and equipment.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels.
  • Worked with front desk to respond promptly to all guest requests.

CUSTOMER REPRESENTATIVE (LOCAL HIRE)

FEMA HOMELAND SECURITY
11.2022 - 04.2024
  • Assists callers with questions and concerns related to the recent disaster, responds to customer inquiries with active listening using a script as a guide.
  • Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
  • Utilizes standard technology such as computers, telephone, email and web browsers to complete work tasks.
  • Refers escalated calls as needed to supervisor.
  • Records all results from contacts in call center database.

CALL REPRESENTATIVE

DC HEALTH CALL CENTER
02.2021 - 05.2021
  • Answering phone calls inquiries while scheduling patients for office visits and medical procedures for Coronavirus Vaccinations, and transferring calls to the proper departments within the company. As well as providing directions to patients who need assistance with finding the facilities.

Concierge

Vesta Corporation
10.2018 - 09.2020
  • Welcoming customers upon entrance and confirm reservations.
  • Check identification for incoming visitors
  • The point of contact for guests and residents who need assistance or information.
  • Understanding customer's needs and provide them with personalized solutions
  • Receive incoming packages -UPS, FEDEX
  • Responsible for issuing all building correspondences to residents
  • Pool supervisor – summer – oversee the children
  • Filing documents

Program Assistant

Human Resource Achievement Program
04.2015 - 06.2018
  • Provides administrative support and customer service direct or assist with incoming and outgoing calls. Greets visitors, receives and sends mail and parcel shipments (USPS, FedEx and locally). Duplicates materials for training courses. Maintains inventory of office and course supplies.

Security Officer

Metropolitan Protective Services
12.2013 - 04.2015
  • Monitored and served visitors while applying safety and security policies. Informed visitors of safety/security policies. Provided visitor service to create a rewarding visitor experience. Responded accurately, courteously and promptly to visitor inquiries, enhancing visitor satisfaction. Provided accurate and timely information to visitor inquiries about the Museum, exhibits, neighborhood, programming, retail and dining.
  • Resolved visitor concerns and complaints in an efficient and effective manner. Communicated guest concerns/complaints to management and propose recommendations that successfully eliminate negative visitor experiences. Brought promptly hard to resolve and/or threatening situations promptly to the attention of the Coordinator, Assistant Manager or Manager, Museum Security.
  • Performed security and safety operations relating to the museum including: evacuations & fire drills; ensuring a safe environment; addressing threats to the museum, its staff, or visitors; alarms systems; CCTV; responding to medical emergencies; and issues involving hostile visitors, disturbances or theft.
  • Assisted in all areas of Operations and assist various Museum departments with special events. Serves as a resource to new staff members.
  • Provided First Aid/CPR as needed.
  • Acted as a deterrent to criminal activity on the Museum property. Reported evidence of criminal activity to the police department or proper authorities. Prevented theft, vandalism, and other crimes against persons and property, and pursues and detains persons suspected of such activities.
  • Observed and reported all security and safety hazards and provided written documentation.

Registration Assistant

Howard University
08.2012 - 10.2014
  • Greeted students as they came in for orientation. Assembled and organized documents for student registration. Reviewed and maintained student files, data and documents to assist in the New Student Orientation. Assist with all onboarding sessions needed by the university.

Education

Diploma - undefined

Mallard Creek High School
Charlotte, NC
04.2011

Skills

  • Strong customer service skills
  • Facility with accurately collecting and disbursing cash
  • Excellent people skills
  • Strong verbal communication skills
  • Ability to communicate effectively with a diverse public
  • Ability to represent in a positive and professional manner
  • Patient interaction
  • Adaptable to change
  • Answering questions

Timeline

Package Room Supervisor

First Service Residential
08.2024 - 07.2025

CUSTOMER REPRESENTATIVE (LOCAL HIRE)

FEMA HOMELAND SECURITY
11.2022 - 04.2024

SPECIMEN COLLECTOR

CIAN DIAGNOSTIC
10.2021

CALL REPRESENTATIVE

DC HEALTH CALL CENTER
02.2021 - 05.2021

Concierge

Vesta Corporation
10.2018 - 09.2020

Program Assistant

Human Resource Achievement Program
04.2015 - 06.2018

Security Officer

Metropolitan Protective Services
12.2013 - 04.2015

Registration Assistant

Howard University
08.2012 - 10.2014

Diploma - undefined

Mallard Creek High School

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