Ahjanae Garner
Columbus,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Wax Specialist
Timeless Esthetics by Ahjanae
Westerville, OH
11.2025 - Current
- Delivered exceptional waxing services, ensuring client comfort and satisfaction.
- Educate clients on aftercare and skin health for optimal results.
- Maintained cleanliness and organization of workspace to uphold hygiene standards.
- Developed personalized wax treatment plans based on individual client needs.
Waxing Specialist
Waxxpot
Columbus, OH
10.2022 - 11.2025
- Delivered exceptional waxing services, ensuring client satisfaction and comfort during appointments.
- Educated clients on aftercare procedures to enhance results and maintain skin health.
- Developed efficient scheduling processes to optimize appointment bookings and reduce wait times.
- Trained junior staff on waxing techniques, promoting adherence to company standards and protocols.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Answered phone calls and emails to schedule client appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
SR. Service Advocate
Aetna, a CVS Health
New Albany, OH
07.2018 - 05.2022
- Utilized proficiency in customer relations and excellent computer skills to devise and implement effective solutions.
- Researched routine and complex issues in order to develop most successful plan to resolve concerns.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Collaborated with social workers to support patients.
- Educated patients on various resources, services and programs to maximize care.
- Partnered with interdisciplinary teams to implement care plans.
Customer Service Representative
Discover Financial
New Albany, OH
11.2015 - 06.2018
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
Sales Associate
Shi by Journeys
Columbus, OH
05.2014 - 05.2015
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Continuously met sales goals via strategic prospecting.
Fast Food Cashier
Arby's
Columbus, OH
08.2013 - 04.2014
- Kept customer and food preparation areas clean and well-organized.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Accurately made change for cash transactions.
Education
High School Diploma -
Westerville-North High School
Westerville, OH5 2015
Licensed Esthetician - Esthetician
Aveda Institute
Columbus, OH10 2022
Skills
- Member services
- Technologically-savvy
- Clinical knowledge
- Friendly, positive attitude
- Customer service
- Strong work ethic
- Computer skills
- Inventory management
- Sales and upselling
- Client retention strategies
- Proper sanitation practices
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Professionalism
Timeline
Wax Specialist
Timeless Esthetics by Ahjanae
11.2025 - Current
Waxing Specialist
Waxxpot
10.2022 - 11.2025
SR. Service Advocate
Aetna, a CVS Health
07.2018 - 05.2022
Customer Service Representative
Discover Financial
11.2015 - 06.2018
Sales Associate
Shi by Journeys
05.2014 - 05.2015
Fast Food Cashier
Arby's
08.2013 - 04.2014
High School Diploma -
Westerville-North High School
Licensed Esthetician - Esthetician
Aveda Institute