AHJHANE JENKINS
Ocoee,FL
Summary
Highly adaptable individual bringing 10+ years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. looking for a well rounded environment to learn and grow in.
Overview
5
5
years of professional experience
Work History
Licensed Pharmacy Technician
Apex Systems/WALMART
Orlando, FL
09.2024 - 12.2025
- Entered prescription information into computer databases.
- Assisted in the preparation and delivery of chemotherapy treatments to patients.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Patient Access Coordinator
ASSIST RX
ORLANDO, FL
06.2024 - 08.2024
- Obtained informed consent and payment documentation from patients and filed in system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Guided patients through the completion of consent and other required medical forms.
- Conducted patient interviews to collect medical history information.
- Administered prescribed medications to patients and maintained related medical records under supervision.
Specialty Pharmacy Technician
Walgreens
05.2022 - 04.2024
- Triaging medication
- Patient adherence
- Major medical claims
- Reimbursement
- Direct tx
- Collab with pharmacist
- Case manager
- Insurance providers
- Doctors
- Create work orders
- Handle patients with specialty medication and specialty pharmacies
- Handle patients with patience and care dealing with chronic illnesses such as hiv, chronic inflammatory disease, multiple sclerosis, oncology(cancer)
Account Specialist
TTEC/USAA
, REMOTE
01.2023 - 09.2023
- Helping members with daily account activities such as making payments, transfers, transaction disputes increase of credit limits
Apple Card Specialist
Concentrix
, REMOTE
06.2021 - 05.2022
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances
- Attracted potential customers by answering product and service questions and suggesting information about other offerings
- Cashed checks and paid out money after verifying correct signatures
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Monitored and maintained compliance with internal controls and government regulations
- Reviewed customer financial data to ascertain level of risk involved for extending credit
Education
High School Diploma -
Evans High School
Skills
- Highly adaptable
- Task prioritization
- Team leadership
- Vault Monitoring
- Relationship Building and Management
- Sorting and Filing
- Process Monitoring
- Bank Deposits
- Recordkeeping and Documentation
- Patient care coordination
- Pharmacy tech
- Customer service
- Prescription processing
- Compliance monitoring
- Insurance verification
- Patient adherence
- Problem solving
- Claim resolution
- Insurance billing
- HIPAA compliance
- Billing support
Languages
English, Native
Personal Information
Title: Pharmacy Technician
Certifications And Courses
- Licensed Pharmacy Technician (Florida)
- Certified Travel Agent
- Certified Tax Professional
Timeline
Licensed Pharmacy Technician
Apex Systems/WALMART
09.2024 - 12.2025
Patient Access Coordinator
ASSIST RX
06.2024 - 08.2024
Account Specialist
TTEC/USAA
01.2023 - 09.2023
Specialty Pharmacy Technician
Walgreens
05.2022 - 04.2024
Apple Card Specialist
Concentrix
06.2021 - 05.2022
High School Diploma -
Evans High School
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