Milanesa Bueno-Estrada
Fort Morgan,CO
Summary
Adept at interpersonal relations, learning and understanding of policies, as well as effectively motivating and strengthening relationships. Articulate, inspiring and hands-on with strengths in familiarizing processes, systems, and client services. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and clients in order to accomplish common goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Safeway
01.2022 - 07.2024
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmacy Technician
Walmart
11.2018 - 12.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Coordinated verification and filling range of 100 to 300 daily prescriptions in retail pharmacy environment
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Communicated directly with doctors offices via telephone, fax, and email
Personal Care Nursing Assistant
Valley View Village LLC
07.2020 - 09.2020
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Documented vitals, behaviors and medications in client medical records.
- Remained alert to problems or health issues of clients and competently responded.
- Provided compassionate and patient-focused care to cultivate well-being.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Customer Service Manager
Walmart
06.2017 - 11.2018
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Completed special projects by using effective decision making, critical thinking and time management skills
Cashier
Walmart
05.2015 - 06.2017
- Answered questions about store policies and concerns to support positive customer experiences
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Education
Associate of Arts - General Studies
Morgan Community College
Fort Morgan, CO12.2020
Associate of Arts - Psychology
Morgan Community College
Fort Morgan, CO12.2018
Certificate - Health Sciences
Morgan Community College
Fort Morgan, CO05.2017
Certificate - Nursing Assistance
Morgan Community College
Fort Morgan, CO05.2017
Skills
- Professional working proficiency in Spanish
- Office administration
- 50 WPM typing speed
- Multi-line phone proficiency
- Relationship development
- Training development
- Business operations
- Verbal and written communication
- Interpersonal relations
- Documentation and control
- MS Applications
- Performance improvement strategies
- Process improvement
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Licensed Pharmacy Technician
Safeway
01.2022 - 07.2024
Personal Care Nursing Assistant
Valley View Village LLC
07.2020 - 09.2020
Certified Pharmacy Technician
Walmart
11.2018 - 12.2021
Customer Service Manager
Walmart
06.2017 - 11.2018
Cashier
Walmart
05.2015 - 06.2017
Associate of Arts - General Studies
Morgan Community College
Associate of Arts - Psychology
Morgan Community College
Certificate - Health Sciences
Morgan Community College
Certificate - Nursing Assistance
Morgan Community College