Ahjia Sumler
Toledo,USA
Summary
Seeking a position that leverages individual strengths and fosters a collaborative team environment. Eager to acquire new skills to excel within the company and contribute to its success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Correctional Officer
State Of Michigan Department Of Corrections
Ypsilanti, MI
03.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Booked new inmates into facility and processed inmates for release.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Group Home Manager
Rgrps.INC
Redford, MI, USA
11.2018 - 07.2021
- Managed appointment schedules for two consumers, ensuring timely attendance at all engagements.
- Supervised medication administration.
- Directed operations of a seven-person team across three shifts each day.
- Managed daily filing system, ensuring proper organization of books and files for consumers.
- Recorded daily activities to enhance group living conditions.
Caregiver/Companion
Addington Place
Northville, MI, USA
11.2017 - 05.2018
- Administered medications to residents with dementia and Alzheimer's.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Youth Specialist
DETROIT BEHAVIORAL INSTITUTE - CAPSTONE ACADEMY
Detroit, MI, USA
05.2017 - 11.2017
- Monitored residents and redirected negative behavior.
- Facilitated group sessions and provided one-on-one support.
- Offered constructive feedback to minors under care regarding specific actions, behaviors, and words.
- Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere.
- Maintained safety and security of youth under care.
- Enhanced program effectiveness by collaborating with fellow Youth Specialists to develop innovative strategies and approaches.
Intake Coordinator/Scheduler
Concept Home Health Care agency
Southfield, MI, USA
04.2015 - 05.2018
- Processed referrals for new clients effectively.
- Coordinated patient outreach and arranged clinician appointments.
- Facilitated transmission of paperwork requiring doctor's approval.
- Executed phone responsibilities alongside coordinating fax transmissions.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained accurate and up-to-date client records.
- Supported office staff and operational requirements with administrative tasks.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
- Enhanced patient experience, conducting thorough initial assessments to understand their needs fully.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Direct Care Worker
R grps INC
Farmington Hills, MI, USA
05.2012 - 11.2017
- Administered medication following prescribed schedules.
- Conducted wound care and ensured premises safety during activities.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
Navigator
Blue Cross Complete
Southfield, MI, USA
04.2016 - 10.2016
- Company Overview: Navigator
- Assisted in scheduling appointments with healthcare professionals.
- Coordinated transportation arrangements.
- Navigator
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Direct Care Worker
life center
Livonia, MI, USA
10.2009 - 02.2011
- Facilitated hygiene, clothing, cooking, and cleaning assistance.
- Managed a wide range of caregiving tasks daily.
- Communicated effectively with consumers.
- Guided individuals to develop self-reliance.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Transported clients to medical and dental appointments to provide support.
Cashier
Wendy's
Detroit, MI, USA
10.2004 - 03.2009
- Welcomed customers upon arrival and efficiently addressed their inquiries.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
Education
High school or equivalent -
Schoolcraft college
Social Work
Schoolcraft College
Livonia, MISkills
- Computer Skills
- Schedule Appointments
- Intake referrals
- Insurance Verification
- Home Health
- Home Care
- Receptionist
- Scheduling
- Filing
- Customer Service Skills
- Microsoft Word
- Data Entry
- Microsoft
- Clerical
- Management
- Inventory
- Alzheimer's Care
- Caregiving
- Dementia Care
- Medication Administration
- Laboratory Experience
- Behavioral health
- Vital Signs
- Senior Care
- Medical Office Experience
- Meal Preparation
- Laundry
- Payroll
- Administrative Experience
- Patient Care
- Medical Records
- Customer service
Certification
- CPR & First Aid, 2024
- Driver's License, Present
Accomplishments
I am a member of Eastern Star Sorority.
Assessments
- Scheduling, Highly Proficient, 12/01/21
- Customer focus & orientation, Highly Proficient, 10/01/20
- Work style: Conscientiousness, Proficient, 07/01/19
- Case management & social work, Proficient, 11/01/19
- Front desk agent (hotel), Highly Proficient, 12/01/20
- Cashier skills, Highly Proficient, 12/01/20
Previous resume was amended to fit job.
Certain jobs not included on previous resume due to position applying for.
Timeline
Correctional Officer
State Of Michigan Department Of Corrections
03.2022 - Current
Group Home Manager
Rgrps.INC
11.2018 - 07.2021
Caregiver/Companion
Addington Place
11.2017 - 05.2018
Youth Specialist
DETROIT BEHAVIORAL INSTITUTE - CAPSTONE ACADEMY
05.2017 - 11.2017
Navigator
Blue Cross Complete
04.2016 - 10.2016
Intake Coordinator/Scheduler
Concept Home Health Care agency
04.2015 - 05.2018
Direct Care Worker
R grps INC
05.2012 - 11.2017
Direct Care Worker
life center
10.2009 - 02.2011
Cashier
Wendy's
10.2004 - 03.2009
High school or equivalent -
Schoolcraft college
Social Work
Schoolcraft College